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  • I don't care about security...

    Yep, thats what I was told by some moron this weekend.

    This lady, who seemed really nice when she checked in, had 2 rooms this weekend. I really didn't understand what was going on with the people staying in the rooms (she checked in Thursday for a 3 night stay with two kids, on Friday, she had a second room for a 2 night stay that had some old guy and 2 more kids). The kids were from 8-15 years of age.
    What happened on Friday was the lady lost her key, and needed another. She had two and lost one, so I had to re do her existing key and make a new one, to void the old key (if she lost it, and its still active, thats a security issue involving other guests now since it can be used to get into a back entrance). She didn't like this, but complied. That was Friday afternoon. In the evening, it happened again, with the other room. Again, she wasn't happy that she had to get the other key and have it redone along with the new key.
    Well on Saturday, they did it again. I was seriously getting annoyed at this point, this is ridiculous, people learn to hold on to the keys if they lost them once.
    The problem this time was that a 9 year old was looking for a replacement to a lost key. I told her that I couldn't give her a key. She told me her mom told her to get one, to which I replied "I can only give one to your mother, could you please get her?", and the kid seemed okay with it, smiled and said "okay" and ran off.
    About 2 minutes later, the mother comes and has a major attitude (and tourettes, she mentioned it when she checked in). She was yelling at me because I didn't give the 9 year old a key. I told her I couldn't just do handing a kid a key, that wouldn't work at any hotel. She said fine and wanted a key, and thats when it started. Of course, I had to re do them all since she lost one. This time, she didn't want to comply. She asked, "why the hell do with have to do this shit everytime I lose a fucking key?", so I explain the security risks involved. She replies, "I don't care about security, thats your problem, not mine". Sorry to inform you, but it is your problem. Considering that you let your 9 year old daughter walk around the building unattendant, what would you do if some guy picked up your lost key in the parking lot, opened the back door, walked in the building, went up the stairs, saw your daughter, grabbed her, and ran out the building with her. And yes, I told her this, and she replies "why would you let this person into the building to begin with?".
    It was a lost cause, dumb mother, poor little girl.
    I told the mother, I am no longer issuing keys to her, she had to use the keys she had, I wasn't going to make any new ones for her.
    Ended very well also, on Sunday, they started up with my dad, they told him I was rude and wanted a refund. He didn't go for it (of course I informed him of this lady). The old man that was with the lady started up this time, mentioning that he fought in the war to save this country and "terrorists" like my father are ruining this country and treating Americans like shit (yea, thats the intentions of my INDIAN father, to treat all American's like shit, its our mission ). Needless to say, the local PD escorted stupid tourette lady and bigot supposed veteran (he didn't look that old) out.

    Note: I should mention that there little rant went on for 30 minutes, with most of it being about "you people come to this country" and "I cant understand, speak English" and "FUCK YOU FUCKING SHIT HEAD ASSHOLE!". I wouldn't waste the local PD's time for something petty.

  • #2
    Holy crap. That woman was just completely, mind-boggling stupid. And the guy sounds like a bigotted idiot that thinks that anytime someone tells him something that he does not like, then it is all some plot to "get him".

    Given that I can only go by what I see from your posts, I have hard time thinking that he had any reason to make the comments that he did - especially about the speaking English part. I have no way of know whether you are actually a recent immigrant or simply of Indian descent, but I know that you are able to present yourself in a clear and articulate light through your writing. Even if there is an accent, I have never met anyone that can write like this and not be understood by myself. What a freaking jerk.

    --------------------------------------
    I'm always tempted to let people think I'm normal.

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    • #3
      For what it's worth, I was actually diagnosed with Tourette's around 7 or 8 years old. I'm almost 29. I'm pretty familiar with it, you could say.

      Tourette's has nothing to do with abuse. In fact, something like less than 5% of the diagnosed cases involve swearing. And they don't involve targeted abuse.

      (I just have some twitches from it, nothing vocal)

      I should point out I do cuss like a drunk sailor at the best of times, but never while dealing with customers. Only while making fun of them.

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      • #4
        the uncontrolled swearing or obscene language that is found in touretes patients is called coprolalia. it's kind of a smaller disorder that can link up with tics. for lack of me knowing how to explaining it better.

        that lady probably doesn't have that tic but uses the disorder as an excuse to make an ass of herself. (i knew a kid who did this in high school and was quite proud of getting out of class for it. )
        Siead

        Hobby Twitter.

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        • #5
          Were wanker

          Quoth slick View Post
          I told the mother, I am no longer issuing keys to her, she had to use the keys she had, I wasn't going to make any new ones for her.
          I wish I could do this at work....
          ...but I'm a bastard and so desensitized to the scum of humanity that I'm immune to the Stun status effect.
          Quoth Gravekeeper

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          • #6
            Ask the silly moo if she's head of a child called Madeleine McCann who was abducted from a hotel room three weeks ago. You'd think in light of the current news, people would be MORE vigilant about their children and their personal security in hotels, but obviously NOT.
            A person who is nice to you, but not nice to the waiter is not a nice person
            - Dave Barry

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            • #7
              wow what a story...

              They were asses, definitely didn't care too much about their families safety.

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              • #8
                Sad thing is that I notice that a lot of parents do not keep track of there kids. I've seen a six year old attempt to use the pool by himself, no parent in sight. Lazy parents were in the room, they didn't want to swim so they didn't accompany the boy. They claimed "he knows how to swim". I threatened to call the cops and child services, needless to say, the idiots joined there son in the pool.

                Also should note, the lady was not making the racist comments, just the old man (and as stated, he didn't seem WWII old, he appeared to be in his late 50's, early 60's). I think the old man just wanted to vent out on my dad.

                But the best part of this ordeal, they called the 1-800 number to complain about us. They told there side and were told that "the hotel did what was necessary to ensure guest safety". Nice, finally one for us. Normally we don't get that kind of treatment when a complaint is logged, its usually "even though the guest is at fault, you must apologize in writing to the guest".

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                • #9
                  The moment any customer says to me anything even remotely resembling "I don't care about security", that's when I begin to suspect them. And I would tell a customer that, too. I'd say, "You know what? Now that you've countered my telling you about our hotel's security policies with a statement that you don't care about security, you are now suspicious and we will be watching you."
                  Herewith, a nugget of wisdom from the very wise Mike Brady: "Alone, we can only move buckets. But if we work together, we can drain rivers."

                  --
                  mannabozo.wordpress.com

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                  • #10
                    I haven't had anything quite so dramatic, but you wouldn't believe the number of people who call tech support:

                    Caller: I forgot my email password.
                    Me: Okay, I can reset it. I just need to verify some information.
                    Caller: I don't have time for this shit. Just give me the password.
                    Me: No.

                    I'm always concerned when they never verify their information. I'm even more concerned when they rant for fifteen minutes and then finally verify.

                    Me: Would you really want us to give out your email password to anyone who called up claiming to be you?
                    Caller: I don't care.
                    Me: Well, I do care.
                    I was neat, clean, shaved and sober, and I didn't care who knew it. -- Raymond Chandler

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                    • #11
                      Just wow. People are really, really dumb, aren't they?

                      We stay in hotels pretty frequently, between weekend mini-vacays to MI for football season, and real summer trips, and I've been known to lose a key card here and there, or to lock mine in the room, but never more than one on one trip, and I'm pretty forgetful/messy. HowMayIHelpMe has a point--it looks quite suspicious when you're losing a key every day and fussing over security--though it may just be that they really are lazy and stupid.

                      By the by, I'm 24, in pretty good shape and well able to take care of myself, and my parents STILL don't like me wandering around a hotel or at the beach by myself if they can avoid it--they feel much better if my brother (again, 6'5", 200lbs) is with me. I can't imagine someone letting a child under 14 out on their own in a unfamiliar setting like this.
                      "In the end I was the mean girl/or somebody's in between girl"~Neko Case

                      “You don't need many words if you already know what you're talking about.” ~William Stafford

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                      • #12
                        I had a situation once where a man, suspected of running away with a 15 year old girl, stayed at the hotel. I remembered checking the man in, 40 something year old male, no one else with him that I can see. Apparently, he came into town from Texas, met up with the 15 year old girl, and next day, both gone.
                        Parents found out from one of the girls friends that she met the guy at a local hotel, and had his name. The cops came to the hotel, and asked if the man had stayed, and I verified it.
                        The family came to the hotel to talk to me about it, and I told them everything I knew, we had the mans full address and phone number, which was fake (the address was real though).
                        I understand that the parents child ran away with this old pervert, but its not my fault. Thats the way they made it seem. "Where are security camera's?" "Why didn't anyone monitor the entrances?" "How could no one see a 15 year old with a 40 year old and not be suspicious?". Just all kinds of questions, it was getting out of hand, people were getting really upset and the cops had to hang around to make sure they didn't do anything to the hotel or to me. They wanted to play the blame game, and I was the one getting the blame.
                        I finally asked them, how she got out of the house to meet this guy. This is the most unbelievable crap I have heard. They let there 15 year old daughter, DRIVE there car to a friends house at 11PM at night. In town curfew is Midnight, and she is obviously not supposed to drive by herself.
                        The cop heard this crap and gave them an ear full, he didn't want to, but he felt that he is obligated to let them know they acted very irresponsibly.

                        Good news, they caught the man and girl at another hotel north of the city. She came home safe, the perv got some jail time I bet.

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                        • #13
                          Wow she was upset with you even though she was the one that had lost THREE freakin keys in two days?? Some people.

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                          • #14
                            I just don't get it. I think I've spent about 100 nights in hotels over the years and I have never lost or misplaced a room key. Not even when I was still in high school.

                            ^-.-^
                            Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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