Ok so this isn't my personal story but one my sister regaled me with last night.
Bit of background, my sister works at an inbound call centre of a company which is a medical institute. They are a little famous in Australia as they deal with particular problems mainly erectile dysfunction.
This is where their infamous nasal spray technology comes into play....they designed some nasal spray to help men who are not as active below the belt. They also have lozenges and tablets I think.......
Anyway to the story and meeting our players:
KS - Kiarna's Sister
SC - I think we know who
CW - the mystified co worker
KS - Opening speil......
SC - I would like to purchase some of your products
KS - do you have an account with us sir?
SC - No
KS - Ok give me your name, address (extra details I don't know)
SC- John Smith, 12 I'm and Idiot lane
KS- Sir did you used ot live at 3 you shmuck st
SC- Yes
KS - ok sir so you do have an account with us
SC- No I don't
KS- Uh sir yes you do, you purchased nasal spray with us last year it was $4 000.
SC - No I didn't
KS Ok so some other dude with your name and at your old address bought $4K worth or product you are now trying to buy....riiiiiiight.......
rinse, lather, repeat...a few times
SC - No last year I was on Horny Goat Weed nasal spray
KS - Ok so you were on Horny Goat weed and our nasal spray?
SC - No Horny Goat Weed Nasal Spray...
Rinse lather repeat a few more times
SC - No that's what it was called Horny Goat Weed Nasal spray
KS - Sir there is no GOAT!
CW *looks over at KS slightly concerned and a WTF face*
Now obviously this guy couldn't get through his head there was no Horny Goat Weed in his nasal spray, but apparently it sounded very wrong talking about goats in a place that primarily deals with such bodily functions.
Another of her pet peeves is people divulging too much information. She is only a phone operator....she explains they will need to speak with a doctor and they still continue to inform her of their issues....and quite frankly she is annoyed she can't tell them "I DON"T CARE!!"
Thanks, enjoy and I have invited her to join in the CS.com. fun!!
Bit of background, my sister works at an inbound call centre of a company which is a medical institute. They are a little famous in Australia as they deal with particular problems mainly erectile dysfunction.
This is where their infamous nasal spray technology comes into play....they designed some nasal spray to help men who are not as active below the belt. They also have lozenges and tablets I think.......
Anyway to the story and meeting our players:
KS - Kiarna's Sister
SC - I think we know who
CW - the mystified co worker
KS - Opening speil......
SC - I would like to purchase some of your products
KS - do you have an account with us sir?
SC - No
KS - Ok give me your name, address (extra details I don't know)
SC- John Smith, 12 I'm and Idiot lane
KS- Sir did you used ot live at 3 you shmuck st
SC- Yes
KS - ok sir so you do have an account with us
SC- No I don't
KS- Uh sir yes you do, you purchased nasal spray with us last year it was $4 000.
SC - No I didn't
KS Ok so some other dude with your name and at your old address bought $4K worth or product you are now trying to buy....riiiiiiight.......
rinse, lather, repeat...a few times
SC - No last year I was on Horny Goat Weed nasal spray
KS - Ok so you were on Horny Goat weed and our nasal spray?
SC - No Horny Goat Weed Nasal Spray...
Rinse lather repeat a few more times
SC - No that's what it was called Horny Goat Weed Nasal spray
KS - Sir there is no GOAT!
CW *looks over at KS slightly concerned and a WTF face*
Now obviously this guy couldn't get through his head there was no Horny Goat Weed in his nasal spray, but apparently it sounded very wrong talking about goats in a place that primarily deals with such bodily functions.
Another of her pet peeves is people divulging too much information. She is only a phone operator....she explains they will need to speak with a doctor and they still continue to inform her of their issues....and quite frankly she is annoyed she can't tell them "I DON"T CARE!!"
Thanks, enjoy and I have invited her to join in the CS.com. fun!!
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