I was just discussing the voice of the automated operator at a company I just calling and he mentioned 2 things about his stepmonster ...
She worked for decades as an operator for the various iterations of Bell/AT&T from basic operator to top dog ..... and is also one of the voices of the automated AT&T operator system
And she was the management person responsible for the automation of the operator system, and the laying off of thousands of operators and is seriously disliked by most of the operators left at AT&T
[and she is pretty nasty on her own at a personal level. We have cordially hated each other for 25 years]
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