I'm ashamed of myself for loosing my temper and not apologizing....but damn this guy brought me nearly to tears.
So last week I found something that I could only find in stock on a website out of England. I needed it here before next weekend (feb 21), so i paid quite a bit of money to get it here faster.
the moment I can, I see its being shipped by fedup....er.....fedex, so I go to their site, set up an account, and track my package with email updates. Monday rolls around (order placed and processed by Saturday) and package is picked up for delivery from company.
fedex's website saying I can give them options on where to leave my package (small package just a hair over 2 pounds), and find the option for them to just leave it at my front door. I've had packages delivered before and left on my porch, never had an issue with them being stolen or anything.
So fast forward to Wednesday (yesterday), I'm sitting in a classroom waiting for my next class to start, and I get an email stating an update about my package...I think awesome, its been delivered and I can go home after this class and get my new shiny!
So I open the email, only for it to tell me that the package was unable to be delivered since no one was home! this annoys me since it says its being delivered to a town 35-40 minutes away from me rather than my town.
So I call fedup, and find out whats going on....APPARENTLY the package HAD to be signed for (something I was never told), and that the driver was already on the way back to the office and might try and redeliver it at noon....10 minutes from the time I was on the phone, or tomorrow......at or around noon, when I was going to be on campus all day even later then that day.
After going back and forth and me starting to loose my temper, and him keeping telling me i had to wait at home (missing work and class) for the package to arrive, OR drive to town 40 minutes away to get my package OR it would be returned to the sender (note this sender is in England, I'd have to wait all over again for it to get back here). I'm SEVERELY upset with this guy for telling me no other option till I basically get it through his head to give me another option....
"Oh, I GUESS I could put in a request to have it resent later today....but i can't promise it will happen."
At this point I'm nearly in tears from anger, so I say I'll be home by 2pm, can it be delivered anytime after that? He says "I'll put in the request.....its done....have a good day....*click*"
Ladies and gentlemen....the ONLY thing I hate about cellphones is you can't slam them down when you're upset with someone....you can only angrily push the end button...
10 minutes later I get a call from a local number who tells me that unfortunately the driver is unable to return to my town today, but would be MORE than happy to transfer the package to the local fedup store (not 5 minutes from my house) for me to pick up at my leisure by noon tomorrow (Thursday).
I thank her gratefully and plan on picking up said package later this afternoon!
So last week I found something that I could only find in stock on a website out of England. I needed it here before next weekend (feb 21), so i paid quite a bit of money to get it here faster.
the moment I can, I see its being shipped by fedup....er.....fedex, so I go to their site, set up an account, and track my package with email updates. Monday rolls around (order placed and processed by Saturday) and package is picked up for delivery from company.
fedex's website saying I can give them options on where to leave my package (small package just a hair over 2 pounds), and find the option for them to just leave it at my front door. I've had packages delivered before and left on my porch, never had an issue with them being stolen or anything.
So fast forward to Wednesday (yesterday), I'm sitting in a classroom waiting for my next class to start, and I get an email stating an update about my package...I think awesome, its been delivered and I can go home after this class and get my new shiny!
So I open the email, only for it to tell me that the package was unable to be delivered since no one was home! this annoys me since it says its being delivered to a town 35-40 minutes away from me rather than my town.
So I call fedup, and find out whats going on....APPARENTLY the package HAD to be signed for (something I was never told), and that the driver was already on the way back to the office and might try and redeliver it at noon....10 minutes from the time I was on the phone, or tomorrow......at or around noon, when I was going to be on campus all day even later then that day.
After going back and forth and me starting to loose my temper, and him keeping telling me i had to wait at home (missing work and class) for the package to arrive, OR drive to town 40 minutes away to get my package OR it would be returned to the sender (note this sender is in England, I'd have to wait all over again for it to get back here). I'm SEVERELY upset with this guy for telling me no other option till I basically get it through his head to give me another option....
"Oh, I GUESS I could put in a request to have it resent later today....but i can't promise it will happen."
At this point I'm nearly in tears from anger, so I say I'll be home by 2pm, can it be delivered anytime after that? He says "I'll put in the request.....its done....have a good day....*click*"
Ladies and gentlemen....the ONLY thing I hate about cellphones is you can't slam them down when you're upset with someone....you can only angrily push the end button...
10 minutes later I get a call from a local number who tells me that unfortunately the driver is unable to return to my town today, but would be MORE than happy to transfer the package to the local fedup store (not 5 minutes from my house) for me to pick up at my leisure by noon tomorrow (Thursday).
I thank her gratefully and plan on picking up said package later this afternoon!
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