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A few from returns, a few from self-scan, and everything in between.
You better hope I don't find you...
Manager C has become a champion of my new returns/damages 'policy'. She's SM's bulldog, so I can safely assume that anything she finds out about from me will get fixed (hopefully without much blood on the floor).
Even though I was officially working selfscan, end of shift was almost dead so she gave me the okay to sort out/run back the damages (there will be NO MORE produce fermenting for 3 days if I can help it). I shift something in the cart, and...$%@#! I will give someone credit for placing the open carton of eggnog in a bag at least, but they didn't even tie the bag and placed it horizontally in the cart, propped up by something that was not damaged. When I lifted the other item...yeah, eggnog tsunami in the hallway. I'm not sure how it wasn't leaking before. I manage to get the now-almost-empty carton (fortunately it was only a quart) tied up in more bags and in the back room. Then to mop the floor. How I wish I had access to the camera in the hallway sometimes...
This is a new one
I'm watching selfscan, and get called over by a customer who made a partial payment in cash, wanted to put the rest on a card, and the machine just froze (I think the bill acceptor went splat, as the message was 'the cash you have inserted will be returned; please take your purchases and receipt to the pay station'). No receipt, no nothing. I couldn't even get the menu to come up. So the only thing I can do is restart and hope I can bring the transaction up again.
Reboot, and wait. I call SM over as I'm not sure what to do when this happens and the customer is supposed to get cash back (cash refunds from the selfscans cannot be processed without a voucher, which won't print). I don't have the keys for the cashboxes anyway. I explain what happened: total was $XX, customer inserted $X in cash and wanted to put the rest on a card, machine said it was returning the cash and then froze. Customer says she's paid in full and doesn't need the receipt, so quickly leaves with her groceries. SM says okay. Register is still down.
Wait a minute....she still owes $15!
I did bring the register back up, but a crowd descended on that one before I had a chance to try and reprint the transaction in question and I lost count. Yeah, it's 'only' $15, but it irks me that she was able to do that.
You must be this smart to leave the store
In addition to two selfscans being down at once (there was one out of commission before I punched in), the sensor for the exit door is broken. There's a small sign on the door itself 'in case of emergency, push doors apart'; C directed me to put a sign up "USE OTHER DOOR" and blocked it with a cart (which kept getting swiped). Simple, no? Apparently not. I lost count of how many people either stopped and stared at the door (longest someone spent in that position before U physically pulled me away from helping a customer to open the goddamn door: 3 minutes, in which time the smart people were just using the other door and dumbass was just staring vacantly), ran into them, or asked "Oh, are you closed?" when I opened the door. Somehow, even though U was closest to the doors (and actually wearing a coat) I was the gatekeeper for awhile. Eventually C told him that I had more important stuff to do and it was too cold for me to be manning the exit doors all night.
You better hope I don't find you...
Manager C has become a champion of my new returns/damages 'policy'. She's SM's bulldog, so I can safely assume that anything she finds out about from me will get fixed (hopefully without much blood on the floor).
Even though I was officially working selfscan, end of shift was almost dead so she gave me the okay to sort out/run back the damages (there will be NO MORE produce fermenting for 3 days if I can help it). I shift something in the cart, and...$%@#! I will give someone credit for placing the open carton of eggnog in a bag at least, but they didn't even tie the bag and placed it horizontally in the cart, propped up by something that was not damaged. When I lifted the other item...yeah, eggnog tsunami in the hallway. I'm not sure how it wasn't leaking before. I manage to get the now-almost-empty carton (fortunately it was only a quart) tied up in more bags and in the back room. Then to mop the floor. How I wish I had access to the camera in the hallway sometimes...
This is a new one
I'm watching selfscan, and get called over by a customer who made a partial payment in cash, wanted to put the rest on a card, and the machine just froze (I think the bill acceptor went splat, as the message was 'the cash you have inserted will be returned; please take your purchases and receipt to the pay station'). No receipt, no nothing. I couldn't even get the menu to come up. So the only thing I can do is restart and hope I can bring the transaction up again.
Reboot, and wait. I call SM over as I'm not sure what to do when this happens and the customer is supposed to get cash back (cash refunds from the selfscans cannot be processed without a voucher, which won't print). I don't have the keys for the cashboxes anyway. I explain what happened: total was $XX, customer inserted $X in cash and wanted to put the rest on a card, machine said it was returning the cash and then froze. Customer says she's paid in full and doesn't need the receipt, so quickly leaves with her groceries. SM says okay. Register is still down.
Wait a minute....she still owes $15!
I did bring the register back up, but a crowd descended on that one before I had a chance to try and reprint the transaction in question and I lost count. Yeah, it's 'only' $15, but it irks me that she was able to do that.
You must be this smart to leave the store
In addition to two selfscans being down at once (there was one out of commission before I punched in), the sensor for the exit door is broken. There's a small sign on the door itself 'in case of emergency, push doors apart'; C directed me to put a sign up "USE OTHER DOOR" and blocked it with a cart (which kept getting swiped). Simple, no? Apparently not. I lost count of how many people either stopped and stared at the door (longest someone spent in that position before U physically pulled me away from helping a customer to open the goddamn door: 3 minutes, in which time the smart people were just using the other door and dumbass was just staring vacantly), ran into them, or asked "Oh, are you closed?" when I opened the door. Somehow, even though U was closest to the doors (and actually wearing a coat) I was the gatekeeper for awhile. Eventually C told him that I had more important stuff to do and it was too cold for me to be manning the exit doors all night.
rb
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