Last Saturday there was an issue with a pizza I ordered from Pizza the Hut. I ordered it for delivery, which is usually very quick. After an hour, no pizza. So I call to inquire and am told there is a driver out with 3 pizzas and mine must be among them . . . should be here any minute.
I wait about 10 minutes and realized that if I don't eat NOW, I will have a full stomach when I show up for black belt testing practice. I like to have finished eating at least an hour before a workout.
So I call and tell the store to cancel my order. I'm a bit upset because now I have to figure out a Plan B (I hadn't gone grocery shopping that week so didn't have much food in the house). All I ask for is a refund or store credit. The manager apologizes, and says he'll give me the refund.
So I move on about my business. I was unhappy, but it wasn't the end of the world. I wasn't sucky by cursing or demanding freebies.
So fast forward to today. I still haven't done my grocery shopping, so I order another pizza. It arrives in 30 minutes. After I sign the slip, I realize the driver has a surprise: a 2 liter of Pepsi. I hadn't ordered a soda, so I said that.
Driver: I know. We wanted to apologize for the problem last weekend. You order pretty regular with us, and we wanted to make it up to you.
It was a nice touch
I wait about 10 minutes and realized that if I don't eat NOW, I will have a full stomach when I show up for black belt testing practice. I like to have finished eating at least an hour before a workout.
So I call and tell the store to cancel my order. I'm a bit upset because now I have to figure out a Plan B (I hadn't gone grocery shopping that week so didn't have much food in the house). All I ask for is a refund or store credit. The manager apologizes, and says he'll give me the refund.
So I move on about my business. I was unhappy, but it wasn't the end of the world. I wasn't sucky by cursing or demanding freebies.
So fast forward to today. I still haven't done my grocery shopping, so I order another pizza. It arrives in 30 minutes. After I sign the slip, I realize the driver has a surprise: a 2 liter of Pepsi. I hadn't ordered a soda, so I said that.
Driver: I know. We wanted to apologize for the problem last weekend. You order pretty regular with us, and we wanted to make it up to you.
It was a nice touch
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