So, my secret is out! I'm not really a lowly sales associate.... Oh no. Turns out, I'm a highly qualified cell-phone repair technician!
I learned this from one of my wonderful cell phone customers...(paraphrased because my memory is a tad off, plus it's too long already)
Mostly, I'm just amused by this whole exchange....
me: "Hello Sir, how may I help you today?"
guy: "I'm about to throw this phone against the wall! It SUCKS! I have no service between X town and Y town. As soon as I cross over into Z town I can call fine! This phone has been nothing but problems since I've gotten it!"
me:" I'm sorry to hear that sir. How long have you had the phone for?"
guy: "It'll be one year next month"
me: (after verifying that this is accurate) Well, then Sir, it would seem your phone is still under warranty. Let me get you the phone number so you can call them and they will replace your phone."
guy: "Can't YOU do that for me?" (he used THAT tone of voice...)
me: "Actually, no I can't. The Warranty Department will want to speak with you directly"
guy: "Isn't that what YOU Get paid for? (rant, rant, rave)"
me: "Sir, they will want to speak with you, I cannot do it for you"
After some round and round and more ranting and raving, the manager suggests sending him to the service center up the road- I would have suggested this except they don't service the model phone he has. We send him anyway because at least he'll have a human to speak with...
Before he accepts this answer though....
Guy: "Well, why can't you just fix it? I want a good phone! What's a good phone?"
Me: "the warranty department will have to replace it for you, we do not do replacements in store"
Guy: "You're just passing the buck! What frequency does this model run at?(spews off some technical crap because apparently he has some electronic communications background or something)"
Me: "I just sell the phones, I have no idea what radio frequency they emit...or anything about repairing them."
Guy: "you people are technicians! you should know this stuff! You should be fixing it!"
Manager: "No...we're just the sales associates"
Guy: " No, you are technicians, you need to KNOW this stuff! What else are you here for?"
Me: "I just sell the phones- I don't fix them. Warranty Exchange can help you get your phone replaced, though."
Manager again explains that there are all sorts of different departments...
Manager reiterates his option of calling the 800 number or driving to the service center...
guy: "well...ok. I guess I'll go there...but this is ridiculous! I never had this problem with [competitor] and I was with them for 5 years before switching to you! (rant rave, ask for directions...finally leaves!)
Alright, dumbshit- if you had [competitor's] service for 5 years and had no problems, why did you switch in the first place?
I'm not even going to get into how people come to the conclusion that because I sell the phones I know every technical detail about them. Yeesh.
And for the record- I COULD have called warranty exchange for him and put him on the phone with them in the store....but this guy came in with a "Holier Than Thou" attitude from the start. I wasn't about to keep him in the store any longer than I had to, apart from the fact that he would not have been grateful had I done so. I don't do favors for jackasses.
I'm just a salesgirl. What is so hard to understand about that?
I learned this from one of my wonderful cell phone customers...(paraphrased because my memory is a tad off, plus it's too long already)
Mostly, I'm just amused by this whole exchange....
me: "Hello Sir, how may I help you today?"
guy: "I'm about to throw this phone against the wall! It SUCKS! I have no service between X town and Y town. As soon as I cross over into Z town I can call fine! This phone has been nothing but problems since I've gotten it!"
me:" I'm sorry to hear that sir. How long have you had the phone for?"
guy: "It'll be one year next month"
me: (after verifying that this is accurate) Well, then Sir, it would seem your phone is still under warranty. Let me get you the phone number so you can call them and they will replace your phone."
guy: "Can't YOU do that for me?" (he used THAT tone of voice...)
me: "Actually, no I can't. The Warranty Department will want to speak with you directly"
guy: "Isn't that what YOU Get paid for? (rant, rant, rave)"
me: "Sir, they will want to speak with you, I cannot do it for you"
After some round and round and more ranting and raving, the manager suggests sending him to the service center up the road- I would have suggested this except they don't service the model phone he has. We send him anyway because at least he'll have a human to speak with...
Before he accepts this answer though....
Guy: "Well, why can't you just fix it? I want a good phone! What's a good phone?"
Me: "the warranty department will have to replace it for you, we do not do replacements in store"
Guy: "You're just passing the buck! What frequency does this model run at?(spews off some technical crap because apparently he has some electronic communications background or something)"
Me: "I just sell the phones, I have no idea what radio frequency they emit...or anything about repairing them."
Guy: "you people are technicians! you should know this stuff! You should be fixing it!"
Manager: "No...we're just the sales associates"
Guy: " No, you are technicians, you need to KNOW this stuff! What else are you here for?"
Me: "I just sell the phones- I don't fix them. Warranty Exchange can help you get your phone replaced, though."
Manager again explains that there are all sorts of different departments...
Manager reiterates his option of calling the 800 number or driving to the service center...
guy: "well...ok. I guess I'll go there...but this is ridiculous! I never had this problem with [competitor] and I was with them for 5 years before switching to you! (rant rave, ask for directions...finally leaves!)
Alright, dumbshit- if you had [competitor's] service for 5 years and had no problems, why did you switch in the first place?
I'm not even going to get into how people come to the conclusion that because I sell the phones I know every technical detail about them. Yeesh.
And for the record- I COULD have called warranty exchange for him and put him on the phone with them in the store....but this guy came in with a "Holier Than Thou" attitude from the start. I wasn't about to keep him in the store any longer than I had to, apart from the fact that he would not have been grateful had I done so. I don't do favors for jackasses.
I'm just a salesgirl. What is so hard to understand about that?
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