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A little background first. I work at a pizza place as a delivery driver. I've been there almost five years. Now I'm the type of person that will not give in to an sucky customer. Now here's the story.
I was closing at work last night. 5pm to 2am. Around supper it got really busy. Delivery times being close to an hour. Now we have a new promotion going on called "You got 30 minutes." That 30 minutes is NOT a guarantee, it's just an estimate. Says it on the box. So this guy had called earlier complaining that he didn't get his pizza in 30 minutes and wanted to talk to a manager. Well I didn't talk to him that time. So he calls back later. I ask him to hold as there were pizzas coming out of the oven. I take care of that. Go answer the phone.
Me "Thank you for calling D*****s Pizza. How may I help you?"
SC "Yes is there a manager I could speak to?"
Me" Not at the moment, but I may be able to help you"
SC" Oh ok. I ordered a pizza at 6:13pm at it got here at about 6:55pm and it says 30 minutes. And it took over 40 to get here"
Me "And what would you like me to do about that?"
SC "I want a free pizza."
Me "Unfortunately I can not give you a free pizza for an order that only took 40something minutes to get to you."
SC "Well how about a credit then?"
Me "Nope I can not do that either."
Now I know he is getting pissed cause he isn't getting his way like he thought he would.
SC " Can you leave a message for the manager?"
Me "Sure"
SC "Tell the manager that HE'S GOING TO TAKE A BIG ONE UP THE ASS FROM A GAY GUY!!!" hangs up phone.
So I pick up the phone and call his number back.
"Yes this is D*****s pizza calling. I had just talked to you on the phone and due to what you said we will no longer be delivering pizza to your residence ever. Thank you. Goodbye."
So then this guy starts calling from his friends phone saying he's a lawyer. We aren't stupid. So we aren't falling for that. He gave up by the third phone call.
I was closing at work last night. 5pm to 2am. Around supper it got really busy. Delivery times being close to an hour. Now we have a new promotion going on called "You got 30 minutes." That 30 minutes is NOT a guarantee, it's just an estimate. Says it on the box. So this guy had called earlier complaining that he didn't get his pizza in 30 minutes and wanted to talk to a manager. Well I didn't talk to him that time. So he calls back later. I ask him to hold as there were pizzas coming out of the oven. I take care of that. Go answer the phone.
Me "Thank you for calling D*****s Pizza. How may I help you?"
SC "Yes is there a manager I could speak to?"
Me" Not at the moment, but I may be able to help you"
SC" Oh ok. I ordered a pizza at 6:13pm at it got here at about 6:55pm and it says 30 minutes. And it took over 40 to get here"
Me "And what would you like me to do about that?"
SC "I want a free pizza."
Me "Unfortunately I can not give you a free pizza for an order that only took 40something minutes to get to you."
SC "Well how about a credit then?"
Me "Nope I can not do that either."
Now I know he is getting pissed cause he isn't getting his way like he thought he would.
SC " Can you leave a message for the manager?"
Me "Sure"
SC "Tell the manager that HE'S GOING TO TAKE A BIG ONE UP THE ASS FROM A GAY GUY!!!" hangs up phone.
So I pick up the phone and call his number back.
"Yes this is D*****s pizza calling. I had just talked to you on the phone and due to what you said we will no longer be delivering pizza to your residence ever. Thank you. Goodbye."
So then this guy starts calling from his friends phone saying he's a lawyer. We aren't stupid. So we aren't falling for that. He gave up by the third phone call.
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