I went to the service desk at our little local casino a few weeks ago to pick up some pre-paid event tickets. There was one lady customer in front of me.
The one and only CSR at the counter was on the phone when I got there - and was still on the same call a good 30 minutes later.
Turns out SC and SC's boyfriend kept tag teaming the poor woman. It seemed to be a story of missing loyalty points, and SC and SCBF just weren't getting it.
(Long story - two casinoes in the state, until recently loyalty points at one didn't register at the other, but now they do, so CSR was doing her level best to get it all fixed and just getting through to the SCs what she was doing.)
SC was on the phone for ages with the CSR, going through detail after detail, over and over, repeating the same questions (well I assume they were the same, the CSR repeatedly said 'as I told you, blah blah'). The SC ended up putting the BF on the phone, going through the same rigmarole, with the added delight of 'I cannot discuss SC's points with you, but as I told her, blah blah blah...'
Poor CSR, I really felt for her! As annoying as it was waiting, she was doing her best to get this pair sorted and off the phone. And still being polite and pleasant about it too.
Anyway, she eventually finishes, looking just the tiniest bit frazzled. Lady in front gets sorted, then it's my turn.
Smart-arse me: 'Wow, that sounded rough... now about my missing loyalty points...'
She saw the humour, thankfully!