So I swear they have one person working for them. Last week on Thursday, I called about 7 pm Eastern time only to wait over 3 times on hold for approximately 20 minutes. It's honestly about 15 because the automated system takes 5 minutes each time.
Today starting at 12:40 pm, I spent about 15 minutes the initial time but I decided to hang up because after going through the automated system, it was completely silent. The 2nd time I waited 20 minutes before the call dropped. I don't think it dropped on my end since usually my phone says "signal was lost" and not "call dropped."
Right now, I am a little stressed and I have a strong feeling I am going to snap at the operator when I get through since I literally can't get a hold of anyone. I have never had this situation before for any credit card including other store cards.
At this point, I want to cancel the card. I haven't gone into the store, but I just want to cancel it because I can't get anyone to request a new card. Unfortunately, it's the same number to cancel a card.
I get companies are having difficulties, but seriously? Making it so hard to report a card lost or to cancel an account? I can see waiting a few minutes, but I have never had to wait longer than 10 minutes including the time it took to get into the system to get a replacement card sent.
Part of the issue is the fact they have 20 seconds of music and the same ad repeating over and over. This is all for a stupid card that I lost like 9 months ago. Heck, if I just had the number I would be okay without having it since I can just use my driver's license in the store and the number to order online. I am at 20 minutes for this particular phone call. This is nuts. They need to either hire more people or to have a better automated system where you can request a new card without talking to someone.
Today starting at 12:40 pm, I spent about 15 minutes the initial time but I decided to hang up because after going through the automated system, it was completely silent. The 2nd time I waited 20 minutes before the call dropped. I don't think it dropped on my end since usually my phone says "signal was lost" and not "call dropped."
Right now, I am a little stressed and I have a strong feeling I am going to snap at the operator when I get through since I literally can't get a hold of anyone. I have never had this situation before for any credit card including other store cards.
At this point, I want to cancel the card. I haven't gone into the store, but I just want to cancel it because I can't get anyone to request a new card. Unfortunately, it's the same number to cancel a card.
I get companies are having difficulties, but seriously? Making it so hard to report a card lost or to cancel an account? I can see waiting a few minutes, but I have never had to wait longer than 10 minutes including the time it took to get into the system to get a replacement card sent.
Part of the issue is the fact they have 20 seconds of music and the same ad repeating over and over. This is all for a stupid card that I lost like 9 months ago. Heck, if I just had the number I would be okay without having it since I can just use my driver's license in the store and the number to order online. I am at 20 minutes for this particular phone call. This is nuts. They need to either hire more people or to have a better automated system where you can request a new card without talking to someone.
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