The other morning a guest came to the front desk and asked me if the hotel pool could be opened before 10am. I politely informed her we could not because it is located in the middle of the hotel and there are several occupied rooms surrounding the pool. {we never open it early just for that reason - this is a rule we cannot break.}
She ten tells me she could not believe that she paid 120 bucks a night to stay in this effing hotel and she was gonna give us a bad review. I asked her if there were any problems she felt like talking about and she gives me a stern no and walks away.
really? we can't open the pool early and you are gonna throw a tantrum?
She ten tells me she could not believe that she paid 120 bucks a night to stay in this effing hotel and she was gonna give us a bad review. I asked her if there were any problems she felt like talking about and she gives me a stern no and walks away.
really? we can't open the pool early and you are gonna throw a tantrum?
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