People don't realize that there are different levels of locksmithing services. Copying a key is a basic thing (almost any hardware store can do it). Re-keying a lock to match an existing key (assuming the lock is one designed to be re-keyed) is somewhat more complex (Orange Apron used to do that before the Weiser "StoopidKey" system was introduced). Masterkeying ("reading between the lines", it looked like the customer in the OP wanted the lock to open for either the original key or his own, so he'd have access without it being known that he had a key - simpler to just get an extra key cut) requires a full-fledged locksmith. Rekeying a lock not designed for that (brass padlock with force-fit plugs in the pin holes, or laminated padlock that's riveted together) requires a machine shop.
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