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So yesterday as I'm trying to unload our weekly truck, I get paged by the cashier. Cashier proceeds to tell me there's a lady here who bought some toilet paper last night but left it behind. Cashier tells me it's not in the log book for leave behinds but since i'm busy with the truck and it's only $3 toilet paper, I agree to let the customer replace it.
Couple minutes later, cashier pages me again. Customer has $12 toilet paper and $20 container of Tide Pods, customer conveniently remembers that she also left those here too. Bells start going off in my head and I tell the cashier, absolutely not, if she has her receipt, we can watch the cameras to verify that she did not get the merchandise.
Customer doesn't like this option and asks to speak with me, she grabs the phone from the cashier and immediately calls me 'sweetie' and 'hun' and starts rattling off this amazing sob story on how her husband is in the military and she has to take care of their 4 kids. And the day before her car was destroyed in a fire and the receipt was inside the car as well as all the other merchandise she purchased. And she's on her lunch break and she's in a hurry to get back to work. Oh and of course she shops here EVERY day.
Oh and the short haired manager she spoke to the day before was so nice and told her to just come in and replace the items. Alarm goes off in my head again because *I* worked with short haired manager that day and I know for a fact that neither one of us took any kind of phone call like that.
So once again I politely tell her that I can't just release $30 worth of merchandise without verifying it on the cameras so then she says she's calling corporate and hangs up on me.
Turns out the same lady has tried running scams like that at out store a few times. Cashier recognized her as the same lady who was in a couple weeks ago with a similar sob story and she left behind expensive shower curtains and baby formula.
Couple minutes later, cashier pages me again. Customer has $12 toilet paper and $20 container of Tide Pods, customer conveniently remembers that she also left those here too. Bells start going off in my head and I tell the cashier, absolutely not, if she has her receipt, we can watch the cameras to verify that she did not get the merchandise.
Customer doesn't like this option and asks to speak with me, she grabs the phone from the cashier and immediately calls me 'sweetie' and 'hun' and starts rattling off this amazing sob story on how her husband is in the military and she has to take care of their 4 kids. And the day before her car was destroyed in a fire and the receipt was inside the car as well as all the other merchandise she purchased. And she's on her lunch break and she's in a hurry to get back to work. Oh and of course she shops here EVERY day.
Oh and the short haired manager she spoke to the day before was so nice and told her to just come in and replace the items. Alarm goes off in my head again because *I* worked with short haired manager that day and I know for a fact that neither one of us took any kind of phone call like that.
So once again I politely tell her that I can't just release $30 worth of merchandise without verifying it on the cameras so then she says she's calling corporate and hangs up on me.
Turns out the same lady has tried running scams like that at out store a few times. Cashier recognized her as the same lady who was in a couple weeks ago with a similar sob story and she left behind expensive shower curtains and baby formula.
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