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I Like Where This Is Going... </Sarcasm>

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  • I Like Where This Is Going... </Sarcasm>

    =Glossary=

    Network A - Primary network at The Client.
    ADE - A Desktop Environment, standard for most users for Network A
    Envy - New desktop environment for Network A.
    TTS - Trouble Ticket System

    =What's Going On=

    I get to work today and immediately find out that there's a problem with Envy. A third of the users who use Envy can't log into it. This is hundreds of users impacted. So naturally there's already a global ticket for the issue open.

    I log into ADE so I can get my IT Service Desk tools up and running, then try to log into Envy in a side window so I can access my mail... only to find that I'm one of the impacted users. Great.

    So I then go to open up TTS to prepare for the day... and get an error that it's down. Oh, wonderful.

    This means I'll have to log my notes in a separate document and then transfer them into proper tickets once TTS is back up.

    I can already tell this is going to be a great day...
    PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

    There are only Four Horsemen of the Apocalypse because I choose to walk!

  • #2
    Break out the reeds and prepare to bake tablets. Clay, not apple.
    I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
    Procrastination: Forward planning to insure there is something to do tomorrow.
    Derails threads faster than a pocket nuke.

    Comment


    • #3
      Yeah, this day isn't getting any better.

      So TTS is back online, which is great! The Envy issues are still ongoing for some users, which is not.

      Nor is it great that within minutes of TTS coming back online, the IT Service Desk was suddenly FLOODED with calls. Upwards of 6 calls waiting in the queue (when the average is between 1 and 3), and an increasingly fewer number of ITSD personnel to answer them as shifts end.

      Now it's past 5pm, and the calls are STILL pouring in.

      PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

      There are only Four Horsemen of the Apocalypse because I choose to walk!

      Comment


      • #4
        Welp, the issues with Envy appear to have stabilized...

        But TTS is still having issues, working intermittently for a lot of people.

        This is gonna be a fun week, I can just tell.
        PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

        There are only Four Horsemen of the Apocalypse because I choose to walk!

        Comment


        • #5
          I hate it when tits only work intermittently.

          Knowledge is power. Power corrupts. Study hard. Be evil.

          "I never said I wasn't a horrible person."--Me, almost daily

          Comment


          • #6
            Quoth Irving Patrick Freleigh View Post
            I hate it when tits only work intermittently.

            But at least when one breaks down you have a backup.

            Comment


            • #7
              Quoth Irving Patrick Freleigh View Post
              I hate it when tits only work intermittently.

              Irv, that's very .
              I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
              Procrastination: Forward planning to insure there is something to do tomorrow.
              Derails threads faster than a pocket nuke.

              Comment


              • #8
                Quoth dalesys View Post
                Irv, that's very .
                You're just pissed because you didn't get to post it first.
                What colour is the sky in your world and how high of a dosage do you need before it turns back to blue? --Gravekeeper

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