Go Back   Customers Suck! > Site News > Site News

Closed Thread
 
Thread Tools Display Modes

ATTENTION!! (with regards to violence)
  #1  
Old 02-02-2007, 10:23 AM
Ree's Avatar
Ree Ree is offline
Lunatic posing as normal!
 
Join Date: Jul 2006
Location: My own little corner of insanity
Posts: 5,604
Exclamation ATTENTION!! (with regards to violence)

We have had a lot of new members lately, but there has also been a sudden disturbing trend among the standing members as well, so I think a reminder is in order.
We do not condone violence to our customers, on or off duty, nor do we condone violence to our co-workers or managers. This includes physical as well as threats.

Please take time to familiarize yourself with the rules again.

We have had to do a lot of edits, and there have been some 'newbie' posts that we were not able to approve, because they contained violent situations, or threats of violence.
__________________
Too tired of living and too tired to end it. What a conundrum.

  #2  
Old 02-02-2007, 02:39 PM
CrazedClerk's Avatar
CrazedClerk CrazedClerk is offline
Call Center Monkey
 
Join Date: Aug 2006
Posts: 695
Default

I suppose I am fortunate in that I've never seen a physical confrontation at work, the closest I saw was some nut who threw his store discount card at my manager.

I tend to believe that violence isn't really something to make light of.

However I am reminded of Kusnangi's thread about being assaulted at work. So is it safe to say that if WE are involved in an altercation with a customer or co-worker we can post about it, so long as we don't make a threat of retaliation in any form?

  #3  
Old 02-02-2007, 02:45 PM
Rapscallion's Avatar
Rapscallion Rapscallion is offline
Just some guy
 
Join Date: Jul 2006
Location: Wiffletown
Posts: 11,248
Default

Generally speaking, go with the law of the land (UK or US). We don't mind self-defence to protect yourself from harm, but if it's threatening customers (counted as assault, and we don't like it done to us) or attacking them physically (as before), then it's a major no-no.

Rapscallion

  #4  
Old 02-02-2007, 02:48 PM
Spiffy McMoron's Avatar
Spiffy McMoron Spiffy McMoron is offline
Historically Inaccurate Mod
 
Join Date: Jul 2006
Location: Alberta, Canada
Posts: 1,763
Default

Quote:
Quoth CrazedClerk View Post
So is it safe to say that if WE are involved in an altercation with a customer or co-worker we can post about it, so long as we don't make a threat of retaliation in any form?
Of course. You are posting about a (very) sucky customer at work. That is openly encouraged by everyone here. But if you threaten to rip off his arm and beat him with the messy end-that's where we draw the line.

If you have any questions, feel free to PM a moderator. That's what we're here for.
__________________
I pray for the strength to change what I can, the inability to change what I can't, and the incapacity to tell the difference -Calvin, Calvin & Hobbes

Being a pessimist and cynical wouldn't be so bad if I wasn't right so often!


  #5  
Old 02-02-2007, 05:32 PM
iradney's Avatar
iradney iradney is offline
Senior Stuff Do'er
 
Join Date: Nov 2006
Location: South Africa
Posts: 3,381
Default

I'm a bit of a hippy - make love not war, etc etc. The worst I'll probably ever do to a customer is wish upon them the fleas of a thousand camels. Or that they get audited by SARS (the South African Revenue Service - unfortunate, I know!).
__________________
The report button - not just for decoration

  #6  
Old 02-02-2007, 09:19 PM
Ree's Avatar
Ree Ree is offline
Lunatic posing as normal!
 
Join Date: Jul 2006
Location: My own little corner of insanity
Posts: 5,604
Default

Quote:
Quoth CrazedClerk View Post
However I am reminded of Kusnangi's thread about being assaulted at work.
Well, I have a strong hunch it is exactly because of that thread that a lot of the newer members have assumed we condone violence.

Being assaulted by customers is the exception rather than the rule, and a story as fantastic as Kusanagi's certainly doesn't happen on a daily basis.

Should a situation arise where a person is attacked, and there is no other choice but to fight back, that is a different thing altogether.
All we would ask is, if you do post about it, don't glorify the violence.

What we have a concern about is a customer being annoying and having a member think it's OK to threaten them with physical harm, or actually do something violent in retaliation.
__________________
Too tired of living and too tired to end it. What a conundrum.

  #7  
Old 02-03-2007, 02:16 AM
CrazedClerk's Avatar
CrazedClerk CrazedClerk is offline
Call Center Monkey
 
Join Date: Aug 2006
Posts: 695
Default

Quote:
Quoth Ree View Post
Should a situation arise where a person is attacked, and there is no other choice but to fight back, that is a different thing altogether.
All we would ask is, if you do post about it, don't glorify the violence.
I hadn't thought about that too much but it makes sense. I mean god I make 7.85 an hour, NOTHING job related is worth risking my life over and I don't seen any benefit in risking my personal safety by provoking a customer. Not to mention it would likely result in me being fired and a lawsuit against the company. However, IF someone presents an immediate threat to me and I must act in self defense, I will.

BUT...attacking someone because you THINK they are going to attack you is not self defense, so there's a fine line there.

Last edited by Ree; 02-08-2007 at 12:59 AM. Reason: Excessive quoting

  #8  
Old 02-03-2007, 02:24 AM
Ree's Avatar
Ree Ree is offline
Lunatic posing as normal!
 
Join Date: Jul 2006
Location: My own little corner of insanity
Posts: 5,604
Default

Quote:
Quoth CrazedClerk View Post
IF someone presents an immediate threat to me and I must act in self defense, I will.
That would be your choice, then, and as long as you don't come here making a post to brag about how you took down some customer who tried to attack you, and expect high fives and a pat on the back from all the members, then it's a choice you have to live with.

I make no judgments on it IF it happens, as long as it stays off this site.
__________________
Too tired of living and too tired to end it. What a conundrum.

  #9  
Old 02-04-2007, 04:22 PM
Getoutofmylobby's Avatar
Getoutofmylobby Getoutofmylobby is offline
Sold Out
 
Join Date: Nov 2006
Location: St Louis, MO
Posts: 268
Default

I feel as if i should add that throwaway comments about violence aren't necessary. I recently posted something where I added a mental comment on what i would like to have done to someone. Saying you want to kick someone's ass really doesn't add anything to your post. It really doesn't add anything to your machismo either...

  #10  
Old 01-06-2016, 12:04 PM
EricKei's Avatar
EricKei EricKei is offline
The Hero CS Deserves
 
Join Date: Aug 2008
Location: Wandering Greyhawk
Posts: 9,774
Default

A gentle bump by way of reminder. This issue has cropped up again in recent times.

edit:

Naturally, a question or two about this has cropped up. To clarify:

We're not talking about 100% imaginary situations such as the "Punish the SC Game" thread in Forum Games. We are talking about when a CS member posts about getting into a physical altercation with a customer, and it becomes a glorified tale of violence, members suggesting that they would have done so in another's place, or when other CS members suggest actual physical violence should have been used to deal with the customer. Violence happens, and there's no problem with sharing a story where it did occur, we just don't want it glorified and hero-worshipped. i.e. An honest, plain and simple account of a situation where violence happened to occur is fine; turning it into a grand tale of good vs evil is not.
__________________
"Target the reavers -- Target the reavers! Target everyone! SOMEBODY, FIRE!" - The Operative, "Serenity" (2005)
"[Friendship,] like philosophy, like art, like the universe itself has no survival value; rather it is one of those things which give value to survival. ~ C. S. Lewis
"French is my favorite ... Especially to curse with ... It's like wiping your arse with silk. I love it." The Merovingian, "The Matrix: Reloaded"
"Customers are like van gogh. They intentionally remove their ears when it suits them." TheDangOofMan, Reddit
"Logic: sometimes it's not a thing." - Food Lady


Last edited by EricKei; 01-07-2016 at 01:24 PM.
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 08:52 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.