Another thread which drudged up some rather humorous memories for me: http://www.customerssuck.com/board/s...d.php?t=111063
Back during the stone age, when I worked retail, there was a running theme of customers who just had to be somewhere like yesterday so it was imperative that I be quick about ringing them up. 9 out of 10 times though the fallacy of this statement was immediately admitted by them claiming they had mere moments to get somewhere that I knew for a fact would require more time to reach.
The best ones I heard were:
- A woman who absolutely had to be on a plane in 20 minutes. Yes, not at the airport, not at the gate, but physically on the aircraft itself, in 20 minutes, during a time so close to post 9/11 that folk were recommended to allow two hours for check in and security before reaching their departure area.
- A couple who needed to hop on a train departing in 10 minutes, when the nearest train station was at least 30 minutes away even without traffic.
- A guy who was treating someone to dinner in the country, having reserved a table at a restaurant in about 10 minutes. He was planning to travel from the middle of the city to the country (not the suburbs) in 10 minutes, on a weekend, with the expected traffic. Surrrrrre...
- A lady who had to make it to the bank before it closed, on a Friday, at 6 pm.
And finally this person who just flat out takes the cake: she first came to me demanding to be rung up pronto because she had a dental appointment to get to in seven minutes. That alone is bad enough since the nearest dentist to my store was a good 10 minutes away (I know because I used them for my own teething needs) but then she had to go one further with the following: she walked over to our coffee stand, purchased a drink, sat down and began reading a book! I should point out our coffee stand was well within view of the registers so I could see her sitting there, doing nothing to hurry along to her oh so important appointment that required me to be lightning fast in completing her shopping needs.
Who else has had folk flat out lie to their face like this just because they don't want to spend any more time dealing with you than they have to?
Back during the stone age, when I worked retail, there was a running theme of customers who just had to be somewhere like yesterday so it was imperative that I be quick about ringing them up. 9 out of 10 times though the fallacy of this statement was immediately admitted by them claiming they had mere moments to get somewhere that I knew for a fact would require more time to reach.
The best ones I heard were:
- A woman who absolutely had to be on a plane in 20 minutes. Yes, not at the airport, not at the gate, but physically on the aircraft itself, in 20 minutes, during a time so close to post 9/11 that folk were recommended to allow two hours for check in and security before reaching their departure area.
- A couple who needed to hop on a train departing in 10 minutes, when the nearest train station was at least 30 minutes away even without traffic.
- A guy who was treating someone to dinner in the country, having reserved a table at a restaurant in about 10 minutes. He was planning to travel from the middle of the city to the country (not the suburbs) in 10 minutes, on a weekend, with the expected traffic. Surrrrrre...
- A lady who had to make it to the bank before it closed, on a Friday, at 6 pm.
And finally this person who just flat out takes the cake: she first came to me demanding to be rung up pronto because she had a dental appointment to get to in seven minutes. That alone is bad enough since the nearest dentist to my store was a good 10 minutes away (I know because I used them for my own teething needs) but then she had to go one further with the following: she walked over to our coffee stand, purchased a drink, sat down and began reading a book! I should point out our coffee stand was well within view of the registers so I could see her sitting there, doing nothing to hurry along to her oh so important appointment that required me to be lightning fast in completing her shopping needs.
Who else has had folk flat out lie to their face like this just because they don't want to spend any more time dealing with you than they have to?
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