Call center classics #6: Let me commit fraud or I'll sue you!!

[Yarnil]

Here (the Netherlands) its custom that you can get a free phone by extending your contract. He might have thought it was his time.

[Teskeria]

Quoth Yarnil

Here (the Netherlands) its custom that you can get a free phone by extending your contract. He might have thought it was his time.

Yes but check out the second paragraph where it says 'no new contract' Therefore he knew he wasn't entitled to one for nothing. None of the phone companies give a new phone for nothing