Weird Night Shift
CW-franatic crazy woman
FD-Me
FD- good morning, blahblahblah hotel, this is FD, how may I assist you?
CW-I am calling to look for a family.
FD-Do you hav.....
CW-They went to this XYZ church and took some photos
FD-And How may I ......
CW-They got my photos my mistake, and I have got their photos, and they are white, with 6 members, some are in their 60s and some are in the 20s, I need you to find them.
FD-Ma'am you have any idea if they are staying in our hotel?
CW-That's what I want you to find out.
FD-Do you know their name?
CW-No, but I will tell you how they look like.
FD-Ma'am I see hundreds of people a day, you expect me to ID anyone via the phone?
CW-I thought they might be staying in your hotel.
FD-Perhaps you should find out who they are.... with a name, both first and last night would be more helpful
CW-I thought I would call around all the hotels in town to look for them
FD-Ma'am pls get more info before anyone can get you help
I dont understand people these days, they really think hotel's FD agents knows everything
SG-Stupid Guest
FD-Me
SG-I am not drunk, I am just little sick, and I threw up in the cab, and the cab drive is charging us for $100 for cleaning the cab.
FD-Ma'am this is between you and the cab driver.
SG's Boy Friend- Isn't there is some kinda law say that the cab driver can't charge so and so
FD- Sir, thats between YOU and the CAB driver. It has nothing to do with the hotel.
SG-but that's excessive
FD-That's between YOU and THE CAB DRIVER. THE HOTEL HAS NOTHING TO DO BETWEEN YOU AND THE CAB DRIVER.
Of course they just stormed off after the cab driver made them sign the receipt
DUDE, seriously, DO I REALLY care if you are sick or not?
THE CAB DRIVER WILL NEED TO CLEAN THE CAB, and make sure the smell goes away after cleaning YOUR SHIT.
ON THE OTHER HAND, IF you threw up in our hotel's room, we charge you $500 for deep cleaning. The room is going to be vacant for at least a day, to keep the smell off, we cant rent that room because of the smell....
SC-Guest
FD-Me
SC-I can't sleep, I need to lite some candles to help me sleep, I need some matches
FD-You are in a non-smoking room, and we are not allow to send matches to non-smoking room, AND you already signed the registration card indicated you are in a non-smoking room, there will be a $250 fee charged to your room if you burn, or smoking in a non-smoking room
SC-But i can't sleep.
FD-We can move you to a smoking option room
Then she hung up
minutes later, someone asked for matches and went back up the room
the next day, HSK found out there was wax, and smell of matches, and stuffs in the room, so we charged them $250 for it.
It is very normal for guest to lose their room keys, forget their room keys in their rooms, etc etc
We always ask for ID to proof you are who you say you are for security reasons. With so many people working, and so many guests coming and going, we don't know who is who, and we can't tell who is who.
It is for your own safety and if you want your friend(s) to have access to your room, please put their name on our registration when you check in, it saves us the hassel, and your friend's hassel.
CW-franatic crazy woman
FD-Me
FD- good morning, blahblahblah hotel, this is FD, how may I assist you?
CW-I am calling to look for a family.
FD-Do you hav.....
CW-They went to this XYZ church and took some photos
FD-And How may I ......
CW-They got my photos my mistake, and I have got their photos, and they are white, with 6 members, some are in their 60s and some are in the 20s, I need you to find them.
FD-Ma'am you have any idea if they are staying in our hotel?
CW-That's what I want you to find out.
FD-Do you know their name?
CW-No, but I will tell you how they look like.
FD-Ma'am I see hundreds of people a day, you expect me to ID anyone via the phone?
CW-I thought they might be staying in your hotel.
FD-Perhaps you should find out who they are.... with a name, both first and last night would be more helpful
CW-I thought I would call around all the hotels in town to look for them
FD-Ma'am pls get more info before anyone can get you help
I dont understand people these days, they really think hotel's FD agents knows everything
SG-Stupid Guest
FD-Me
SG-I am not drunk, I am just little sick, and I threw up in the cab, and the cab drive is charging us for $100 for cleaning the cab.
FD-Ma'am this is between you and the cab driver.
SG's Boy Friend- Isn't there is some kinda law say that the cab driver can't charge so and so
FD- Sir, thats between YOU and the CAB driver. It has nothing to do with the hotel.
SG-but that's excessive
FD-That's between YOU and THE CAB DRIVER. THE HOTEL HAS NOTHING TO DO BETWEEN YOU AND THE CAB DRIVER.
Of course they just stormed off after the cab driver made them sign the receipt
DUDE, seriously, DO I REALLY care if you are sick or not?
THE CAB DRIVER WILL NEED TO CLEAN THE CAB, and make sure the smell goes away after cleaning YOUR SHIT.
ON THE OTHER HAND, IF you threw up in our hotel's room, we charge you $500 for deep cleaning. The room is going to be vacant for at least a day, to keep the smell off, we cant rent that room because of the smell....
SC-Guest
FD-Me
SC-I can't sleep, I need to lite some candles to help me sleep, I need some matches
FD-You are in a non-smoking room, and we are not allow to send matches to non-smoking room, AND you already signed the registration card indicated you are in a non-smoking room, there will be a $250 fee charged to your room if you burn, or smoking in a non-smoking room
SC-But i can't sleep.
FD-We can move you to a smoking option room
Then she hung up
minutes later, someone asked for matches and went back up the room
the next day, HSK found out there was wax, and smell of matches, and stuffs in the room, so we charged them $250 for it.
It is very normal for guest to lose their room keys, forget their room keys in their rooms, etc etc
We always ask for ID to proof you are who you say you are for security reasons. With so many people working, and so many guests coming and going, we don't know who is who, and we can't tell who is who.
It is for your own safety and if you want your friend(s) to have access to your room, please put their name on our registration when you check in, it saves us the hassel, and your friend's hassel.
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