Nicely written, but even more wonderfully illustrated.
http://imgur.com/gallery/bKh7f
Sorry, couldn't find source for piccy, but blogged bit is
http://passiveaggressivebarista.tumb...k-to-a-manager
http://imgur.com/gallery/bKh7f
Sorry, couldn't find source for piccy, but blogged bit is
http://passiveaggressivebarista.tumb...k-to-a-manager