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So, the spa connected to my hotel has reopened with limited days and while we are doing most services we are not doing facials...I wonder why, eh?
Anyhow, on the days that there is nobody up at the spa I answer calls and book appointments for them during my hotel front desk shift. No problem, and I'm getting much more comfortable with their booking system and learning about the different services...one of these days I may try to talk the spa manager into allowing new staff an entire spa day so we can talk knowledgeably about the services and product we use.
But I digress...
I just fielded a call from a lady who wanted to book a facial. I politely told her that we are not doing them at this time and that we are not doing anything that requires people to remove their masks, due to the restriction level we are at.
She goes off on me because one of her friends booked a facial at a different spa in town and felt that if that other spa can do it, so should we.
I explained to her that I cannot speak for other spas, but that our staff will not do it and will not make any exceptions as is their right.
She put up more of a fuss, and I came really close to telling her to just go to the other spa if she was so set on getting a facial done. I really don't give a flying monkey's arse what other spas are and aren't doing and being rude to me over the phone isn't going to do her any favours.
Anyhow, on the days that there is nobody up at the spa I answer calls and book appointments for them during my hotel front desk shift. No problem, and I'm getting much more comfortable with their booking system and learning about the different services...one of these days I may try to talk the spa manager into allowing new staff an entire spa day so we can talk knowledgeably about the services and product we use.
But I digress...
I just fielded a call from a lady who wanted to book a facial. I politely told her that we are not doing them at this time and that we are not doing anything that requires people to remove their masks, due to the restriction level we are at.
She goes off on me because one of her friends booked a facial at a different spa in town and felt that if that other spa can do it, so should we.
I explained to her that I cannot speak for other spas, but that our staff will not do it and will not make any exceptions as is their right.
She put up more of a fuss, and I came really close to telling her to just go to the other spa if she was so set on getting a facial done. I really don't give a flying monkey's arse what other spas are and aren't doing and being rude to me over the phone isn't going to do her any favours.
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