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Are you still on that??

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  • Are you still on that??

    Survey responder commented that this was the first time they'd been to our store in 3 years. "The last time we got hacked!!" Why are you bringing that up now? And why are you back if you're still mad?

    Another person was angry we've been closing our cafe early. If they'd walk their butts into the mall they'd find nearly everything on our menu at one of the many eateries. Two of our biggest sellers are right outside our door.
    "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

  • #2
    Some people live to complain. You are providing a great customer service experience because, without even trying, you're giving them something to complain about!
    When you start at zero, everything's progress.

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