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Okay, so I haven't been sassy at my new job. At all. Mostly because it's really cool and awesome and the people are usually really nice (if not a bit testy during the holidays)...oblivious as hell but nice...
Although, to be honest, it didn't take long for me to get a complaint, all things considered.
Here's how it went down:
I go up to the counter to relieve CW for a break. He tells the older man (60-70) that I'll be able to take care of his transaction. CW has already done a lot for this guy and he had a ton of little items strewn all over the smallest counter in the building. No big deal, it's whatever, I've had worse. I walk up, he asks me for things that only I can get him and I do. His method is strange, however, and mostly consists of him asking for stuff, I get totally done with the process, and then he asks for something else that requires the same process but could have been done in the previous one as like a continuous thing. That's really not a big deal, customers have to figure stuff out in their heads whether they want something, how much, whatever. What WAS kind of annoying was that he would leave the counter area and go stare at some of the smaller items again and again and again and all these other Christmas shoppers would start to put their stuff down all over his small items and I had to keep on directing them to another register because I was in the middle of a transaction. It was an insanely busy Saturday (the Saturday before Christmas at a knick knack store!!!) and so there were a lot of people getting pissed off that they couldn't just check out at the register that was right in front of them. So I kept having to apologize over and over and over again because this guy had walked away from his transaction. Whatever. I'm just trying to get to the end of it at this point and the guy apologizes to me at least once, maybe twice and I tell him every time that it's fine, it's okay, etc etc. I try to get through the transaction as fast as I can so that I can take other customers, I get it all bagged up nice, I don't skimp out on any of the bagging procedures that I normally do. I tell him to have a nice day, he leaves. As far as I was aware, when he left, he was smiling.
Skip forward to today when my manager asks me if I remember being angry or annoyed by a customer on Saturday. My immediate reaction is "No, I don't remember being angry at all on Saturday." Because it's true. I didn't remember anything that really struck me. I usually do because I tell my boyfriend about every weird customer when I'm walking home and he's on the phone. He tells me about how this guy called in and then came in and he was very VERY angry. Cue my "???" face. He tells me some deets and I'm like "I think I remember the guy but that's weird 'cause I don't remember anything about that transaction being strange."
Apparently the guy told him that I seemed "Perturbed" and "Annoyed" the whole time (Resting Bitch Face???? I don't know. Maybe I just didn't smile the ENTIRE TIME???) and even though I had said that it was "fine" after he apologized he told my boss that I had "thrown a basket against the wall toward him."
Cue record screech.
1. What basket? He was bringing things over piece by piece. I don't even remember him having a basket.
2. Let's assume he had a basket and I just don't remember him having it. I apparently threw the basket at a wall toward him. Which means I would have had to literally lob a large plastic basket over the counter and smash it into a "wall" which I will get to next.
3. There is no wall to throw a basket against. My manager even stated "It's the ____ counter, I don't even know what kind of wall you would have thrown anything at. There aren't any walls over there."
So he brought every single tiny thing he had bought from me and brought it back because he was "so disgusted" and he's been a customer "over 50 years." He also got even more mad because BossMan apparently didn't take the matter seriously enough (yeah, because he was probably like, "Gaki? Are we talking about the same person???" Because I do not sass. I get overwhelmed sometimes but I do not get angry at this job.) and he thought it was an absolute travesty and he's been thinking and brooding about it for DAYS and he's just so disgusted by my supposed "behavior."
BossMan and I mulled it over and he came up with the theory that he might have heard the "very loud sound" (he said the basket made a HUGE sound but we were confused about that too since even if you threw them full force at the floor they wouldn't make too loud of a noise) when one of my male coworkers slammed one of our carts into the other carts 'cause that's pretty much right next to where we were but sort of out of sight. And if he looked back and saw me staring at the floor (where most of the stock is) he might have made some feeble brain connection that somehow I threw a basket (that I still don't think existed).
Whatever, I guess. Nothing's gonna break THIS stride. I've been having a fabulous time and that grumpy old POS was probably just trying to get something for nothing.
Although, to be honest, it didn't take long for me to get a complaint, all things considered.
Here's how it went down:
I go up to the counter to relieve CW for a break. He tells the older man (60-70) that I'll be able to take care of his transaction. CW has already done a lot for this guy and he had a ton of little items strewn all over the smallest counter in the building. No big deal, it's whatever, I've had worse. I walk up, he asks me for things that only I can get him and I do. His method is strange, however, and mostly consists of him asking for stuff, I get totally done with the process, and then he asks for something else that requires the same process but could have been done in the previous one as like a continuous thing. That's really not a big deal, customers have to figure stuff out in their heads whether they want something, how much, whatever. What WAS kind of annoying was that he would leave the counter area and go stare at some of the smaller items again and again and again and all these other Christmas shoppers would start to put their stuff down all over his small items and I had to keep on directing them to another register because I was in the middle of a transaction. It was an insanely busy Saturday (the Saturday before Christmas at a knick knack store!!!) and so there were a lot of people getting pissed off that they couldn't just check out at the register that was right in front of them. So I kept having to apologize over and over and over again because this guy had walked away from his transaction. Whatever. I'm just trying to get to the end of it at this point and the guy apologizes to me at least once, maybe twice and I tell him every time that it's fine, it's okay, etc etc. I try to get through the transaction as fast as I can so that I can take other customers, I get it all bagged up nice, I don't skimp out on any of the bagging procedures that I normally do. I tell him to have a nice day, he leaves. As far as I was aware, when he left, he was smiling.
Skip forward to today when my manager asks me if I remember being angry or annoyed by a customer on Saturday. My immediate reaction is "No, I don't remember being angry at all on Saturday." Because it's true. I didn't remember anything that really struck me. I usually do because I tell my boyfriend about every weird customer when I'm walking home and he's on the phone. He tells me about how this guy called in and then came in and he was very VERY angry. Cue my "???" face. He tells me some deets and I'm like "I think I remember the guy but that's weird 'cause I don't remember anything about that transaction being strange."
Apparently the guy told him that I seemed "Perturbed" and "Annoyed" the whole time (Resting Bitch Face???? I don't know. Maybe I just didn't smile the ENTIRE TIME???) and even though I had said that it was "fine" after he apologized he told my boss that I had "thrown a basket against the wall toward him."
Cue record screech.
1. What basket? He was bringing things over piece by piece. I don't even remember him having a basket.
2. Let's assume he had a basket and I just don't remember him having it. I apparently threw the basket at a wall toward him. Which means I would have had to literally lob a large plastic basket over the counter and smash it into a "wall" which I will get to next.
3. There is no wall to throw a basket against. My manager even stated "It's the ____ counter, I don't even know what kind of wall you would have thrown anything at. There aren't any walls over there."
So he brought every single tiny thing he had bought from me and brought it back because he was "so disgusted" and he's been a customer "over 50 years." He also got even more mad because BossMan apparently didn't take the matter seriously enough (yeah, because he was probably like, "Gaki? Are we talking about the same person???" Because I do not sass. I get overwhelmed sometimes but I do not get angry at this job.) and he thought it was an absolute travesty and he's been thinking and brooding about it for DAYS and he's just so disgusted by my supposed "behavior."
BossMan and I mulled it over and he came up with the theory that he might have heard the "very loud sound" (he said the basket made a HUGE sound but we were confused about that too since even if you threw them full force at the floor they wouldn't make too loud of a noise) when one of my male coworkers slammed one of our carts into the other carts 'cause that's pretty much right next to where we were but sort of out of sight. And if he looked back and saw me staring at the floor (where most of the stock is) he might have made some feeble brain connection that somehow I threw a basket (that I still don't think existed).
Whatever, I guess. Nothing's gonna break THIS stride. I've been having a fabulous time and that grumpy old POS was probably just trying to get something for nothing.
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