I was cashiering and she asked if she could write a check over the amount to get cash back. It's not outside the realm of possibility that someone would carry both a debit card and checkbook; in fact, I have had customers who had both on them but still wanted to write a check for over. So I answered with a sorry-smile, "No, but if you have a debit you can get cash back." I was very friendly about it. I got a nasty "Now if I had my debit card I wouldn't need to write a check!" The supervisor shot me a look, even. I decided not to sink to her level and was very professional and remained friendly (didn't even say "Some people carry both" in order to correct her assessment of my intelligence.) I just smiled while she glared at me.
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Wherein I'm taken aback by the zero-to-sixty rudeness
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Ugh, I hate Jekyll-and-Hyde customers. It's like, where the hell did that come from?! There is nothing about this transaction that validates that kind of flipping out.I don't have an attitude problem. You have a perception problem.
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I will admit to having done that once or twice, but always when I either wasn't on meds (and should have been but either i wasn't diagnosed or docs decided to punish me for not following their pet crystal-gripping cure by taking them away) or they needed an adjustment. Simple answer: there's something wrong with their heads. There was something wrong with mine when I did that."I try to be curious about everything, even things that don't interest me." -Alex Trebek
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