but I don't need to be to see the inherent danger in this request. It could've been a man or woman but it was hard to tell so I'll say he/him. So here's his story:
--bought a TV "last week" or "not too long ago". You don't really know when you bought it, do you? That's not suspicious...
--Opened it up and it was broken. Wants to exchange it. We can't even exchange without a receipt. The system won't let us.
--No receipt, paid cash, doesn't even have the box it came in.
Yeah..no.
After going round and round for a bit I had to tell him we need some kind of information in order to process it. We need the item number, serial code, and proof of purchase. Who buys an expensive electronics item and doesn't save the receipt? Even though we can look up the transaction in the system, how do we know that was him and not some other person? I smelled a rat. I just wish I'd had a chance to give him to AP Guy on the phone, but I was hung up on before I could. That would've been entertaining.
--bought a TV "last week" or "not too long ago". You don't really know when you bought it, do you? That's not suspicious...
--Opened it up and it was broken. Wants to exchange it. We can't even exchange without a receipt. The system won't let us.
--No receipt, paid cash, doesn't even have the box it came in.
Yeah..no.
After going round and round for a bit I had to tell him we need some kind of information in order to process it. We need the item number, serial code, and proof of purchase. Who buys an expensive electronics item and doesn't save the receipt? Even though we can look up the transaction in the system, how do we know that was him and not some other person? I smelled a rat. I just wish I'd had a chance to give him to AP Guy on the phone, but I was hung up on before I could. That would've been entertaining.
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