The hotel I work for takes a fifty dollar deposit on rooms that pay cash. The deposit is returned after the room is checked.
The other morning a gentleman approached the desk and wanted to check out his room and get his deposit back. The problem was that his wife's name was on the envelope with the deposit and we usually check rooms before returning the deposit.
He left and a short time later his wife came down. She was outraged that I had sent our houseman up to the room to check it first. She could not believe we would have the nerve to actually want to see if the room had been smoked in before refunding the deposit. She was even more outraged when I asked for her ID. I told her it was for her security. She sneered and told me "no it was for hotel security." How would she have felt if I had just refunded some random guest her money?
She left and her husband stormed back in and demanded the refund back. I had to tell him I had given it to his wife. He goes out to verify this.
Holy cow. Deposits are taken for a reason. We just don't refund your money without checking first. That would negate the reason for a deposit.
The other morning a gentleman approached the desk and wanted to check out his room and get his deposit back. The problem was that his wife's name was on the envelope with the deposit and we usually check rooms before returning the deposit.
He left and a short time later his wife came down. She was outraged that I had sent our houseman up to the room to check it first. She could not believe we would have the nerve to actually want to see if the room had been smoked in before refunding the deposit. She was even more outraged when I asked for her ID. I told her it was for her security. She sneered and told me "no it was for hotel security." How would she have felt if I had just refunded some random guest her money?
She left and her husband stormed back in and demanded the refund back. I had to tell him I had given it to his wife. He goes out to verify this.
Holy cow. Deposits are taken for a reason. We just don't refund your money without checking first. That would negate the reason for a deposit.
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