After I quoted a guest a rate, he decided to call other hotels in the area. He had his phone on speaker phone. When asked where their hotel was located, the lady on the other end said they were in City, IL. That didn't stop the caller asking if they were near major cross streets that are in City, CO.
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Transparently trying to piss Hero (or any other hotel clerk) off would be bad enough, but if the guy did ask him to match prices? At that point, the only reasonable response would be "I'm sure that that other hotel would be only too GLAD to have your business, and honor that rate. As you have made it abundantly clear that our rates are not to your satisfaction, we're gonna need you to leave, so that I may help our actual customers. Door's to your left.""For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
"The difference between an amateur and a master is that the master has failed way more times." - JoCat
"Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
"There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
"Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
"Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
Acts of Gord – Read it, Learn it, Love it!
"Our psychic powers only work if the customer has a mind to read." - me
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With so many sites out there that list room rates and can find you great discounts on rooms...
Why don't more people use them instead of trying to haggle with the clerk who has little to no wiggle room in the pricing?
I'm a big fan of Room Saver. I look for prices and hotels in the area, I print out the coupon and go there. They take the coupon and my CC# and I get a room for my vacation.
Easy, drama free and saves money.I never lost my faith in humanity. Can't lose what you never had right?
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I'm guessing that the issue here was that the guy did it right there in front of the OP, and intentionally did so on speakerphone -- That level of dickishness goes above and beyond the call of duty ^_^"For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
"The difference between an amateur and a master is that the master has failed way more times." - JoCat
"Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
"There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
"Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
"Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
Acts of Gord – Read it, Learn it, Love it!
"Our psychic powers only work if the customer has a mind to read." - me
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The issue was that the hotel clerk the SC was talking to clearly said they were in Illinois, while the hotel is in Colorado. Same city name though.To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...
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One of my pet peeves when working at the Front Desk was when the guest would complain about how much higher our rate was at the Huge Mid-Rate Franchise Hotel I worked at compared to the HMRFH that was in another state halfway cross the country. I had quite a few business people who got pissed that my rate was $59.99 and the rate in Major Midwest City was $39.99.
No one seemed to realize that rates differ based on location, availability, time of year, and major local events. Not to mention the quality of the individual hotel/motel/inn.
SC"...four of his five wits went halting off, and now is the whole man governed with one..." W. Shakespeare, Much Ado About Nothing Act I, Sc I
Do you like Shakespeare? Join us The Globe Theater!
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Taxes
Quoth BroSCFischer View PostOne of my pet peeves when working at the Front Desk was when the guest would complain about how much higher our rate was at the Huge Mid-Rate Franchise Hotel I worked at compared to the HMRFH that was in another state halfway cross the country. I had quite a few business people who got pissed that my rate was $59.99 and the rate in Major Midwest City was $39.99.
No one seemed to realize that rates differ based on location, availability, time of year, and major local events. Not to mention the quality of the individual hotel/motel/inn.
SC
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Quoth BroSCFischer View PostNo one seemed to realize that rates differ based on location, availability, time of year, and major local events. Not to mention the quality of the individual hotel/motel/inn.
What didn't help is that our chain had advertisements online that said something along the lines of "Room starting at $25.99", which meant that somewhere out in some BFE flyover state, you could find a room that cheap. But because the ad didn't specify which remote podunk location had that price, everyone would say, "But your ad said!" when they discovered we charged $50+ a night.Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.
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