The husband and I went out for dinner on Valentine's Day. I had a very stressful week and an even more stressful day so I was really looking forward to a nice evening. Fortunately it was. The food was great, the service was great and I had a nice evening. Unfortunately, I woke up with food poisoning the next morning. So did my husband. I'm certain it was the dinner because we had both split an appetizer. He had a little bit of it and had a few symptoms where as I had more and had worse symptoms.
I called the restaurant and spoke with a manager about it. She was very apologetic about the issue and said they took food poisoning reports very seriously. She asked for my phone number and said that a rep from their insurance would call me shortly. By Tuesday I had not received a call so I called back and spoke to another manager. I explained the situation and he said that I should be getting a call back within 4 to 5 business days. I asked what they were going to do as neither of us were so sick we had to go to the doctor. He said they would ask me questions and make a recommendation based on that. What that means, I haven't the foggiest so I just asked if we could have our meal compensated. He said they'd need to wait until he heard back from the company and they could make a decision based on their recommendations.
I honestly don't know what to think of this. I'm not out for blood, or vengeance or to get them closed down or claim "emotional damage" equivalent to 10K worth of legal compensation or whatever. The fact of the matter is this. We both got ill after eating a shared dish at their restaurant. It could be that the tomatoes were contaminated before they arrived at the restaurant. It could be that there was cross-contamination that happened in the kitchen due to someone not following protocol. Either way we suffered as a result. It's not unreasonable to ask that we have our food compensated, is it? I'm not even asking for the full bill to be charged back. The food came to about $65 but we paid $76 to include the tip for the server. I want her to keep her tip because she really earned it. I just want the food reimbursed.
What is this malarkey about an insurance company? I won't name any names but let's just say this place would easily earn back $65 in less than an hour. Even if they were doing this to keep from getting scammed I doubt the majority of people claiming food poisoning are lying. There's always going to be a customer trying to scam a company, but for everyone of them there's more customers that are legitimate. I'd think the price of one meal would be nothing compared to the possible bad PR a place would get from not helping their genuinely wronged customers. So what's the deal? Am I asking too much or what?
I called the restaurant and spoke with a manager about it. She was very apologetic about the issue and said they took food poisoning reports very seriously. She asked for my phone number and said that a rep from their insurance would call me shortly. By Tuesday I had not received a call so I called back and spoke to another manager. I explained the situation and he said that I should be getting a call back within 4 to 5 business days. I asked what they were going to do as neither of us were so sick we had to go to the doctor. He said they would ask me questions and make a recommendation based on that. What that means, I haven't the foggiest so I just asked if we could have our meal compensated. He said they'd need to wait until he heard back from the company and they could make a decision based on their recommendations.
I honestly don't know what to think of this. I'm not out for blood, or vengeance or to get them closed down or claim "emotional damage" equivalent to 10K worth of legal compensation or whatever. The fact of the matter is this. We both got ill after eating a shared dish at their restaurant. It could be that the tomatoes were contaminated before they arrived at the restaurant. It could be that there was cross-contamination that happened in the kitchen due to someone not following protocol. Either way we suffered as a result. It's not unreasonable to ask that we have our food compensated, is it? I'm not even asking for the full bill to be charged back. The food came to about $65 but we paid $76 to include the tip for the server. I want her to keep her tip because she really earned it. I just want the food reimbursed.
What is this malarkey about an insurance company? I won't name any names but let's just say this place would easily earn back $65 in less than an hour. Even if they were doing this to keep from getting scammed I doubt the majority of people claiming food poisoning are lying. There's always going to be a customer trying to scam a company, but for everyone of them there's more customers that are legitimate. I'd think the price of one meal would be nothing compared to the possible bad PR a place would get from not helping their genuinely wronged customers. So what's the deal? Am I asking too much or what?
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