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Okay, a couple nights ago I get called into the mgrs office. My GM informed me that there is a couple who (I'm guessing are regular customers) who wrote a fairly long letter to our headquarters who, while praising other co-workers for their service, singled me out as, in no particular order: annoying, insincere (WTF?), "book smarts but lacking social skills", overtly friendly, and the like.
Now, before I go any further, I want to be clear that this is not entirely inaccurate (but what bothered me about the situation is what will come later). Yes, sometimes I do try a bit too hard in "going above and beyond", yes sometimes I do talk too much (though certainly not in such a way that it impacts my job performance; in fact I'm consistenly one of the fastest cashiers in the store) and yes sometimes I can be a pest in some ways. And I did promise my GM that I would try to, I guess "tone down" things (you see, while I'm unhappy with the pay of my current job, I do like to help people and I want to make the most of the job (cashier) I do have).
Now, where is my complaint you might ask? The fact that I've heard rumors about this couple saying these sorts of things to other checkers as they're being checked out. From what I understand, nearly everytime they come to check out, they often tell the cashier that they intentionally avoid my checklane because they believe I'm annoying. Now, going to management or writing a comment and such is one thing, but I believe it was very unprofessional and rude of them (not to mention embarrassing) to be telling every other co-worker they can't stand me. Furthermore, I have this feeling in my gut that it won't matter if I do try to keep things simple in terms of customer interaction; that they will continue to slap that label on me everytime they come to our store.
Also, I've done my job basically the same way for the past ten years (or three at the current store) and this is the first and only time I've ever had a problem like this. In fact, I've gotten many, many more written/verbal commendations and regulars that intentionally DO go through my lane for basically the same reasons the previous couple avoids my lane.
Now, before I go any further, I want to be clear that this is not entirely inaccurate (but what bothered me about the situation is what will come later). Yes, sometimes I do try a bit too hard in "going above and beyond", yes sometimes I do talk too much (though certainly not in such a way that it impacts my job performance; in fact I'm consistenly one of the fastest cashiers in the store) and yes sometimes I can be a pest in some ways. And I did promise my GM that I would try to, I guess "tone down" things (you see, while I'm unhappy with the pay of my current job, I do like to help people and I want to make the most of the job (cashier) I do have).
Now, where is my complaint you might ask? The fact that I've heard rumors about this couple saying these sorts of things to other checkers as they're being checked out. From what I understand, nearly everytime they come to check out, they often tell the cashier that they intentionally avoid my checklane because they believe I'm annoying. Now, going to management or writing a comment and such is one thing, but I believe it was very unprofessional and rude of them (not to mention embarrassing) to be telling every other co-worker they can't stand me. Furthermore, I have this feeling in my gut that it won't matter if I do try to keep things simple in terms of customer interaction; that they will continue to slap that label on me everytime they come to our store.
Also, I've done my job basically the same way for the past ten years (or three at the current store) and this is the first and only time I've ever had a problem like this. In fact, I've gotten many, many more written/verbal commendations and regulars that intentionally DO go through my lane for basically the same reasons the previous couple avoids my lane.
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