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This woman comes to my window wanting to cash a personal check. Usually its fine, she had a credit line with us. I pulled up her account and the ID that we scan it. Expired. Okay, thats fine, I bet she has the updated one on her. It expired LAST YEAR.
Me: Do you have a different ID? The one we have on file is expired.
Old Lady: Well, no I don't see any need to update my driver's license since I don't drive anymore. See, I have caderacts in both my eyes... *insert sob story that I stopped listening to*
Me: Well, let me check with my supervisior.
I walked away and the supervisor told me NO we cannot accept her check since she has invalid ID.
Me: Unfortunately I was told that I can't take your check until you get an updated ID.
OL: Can't you use my Credit card?
Me: Um... NO, that's not considered an ID. You can run it through the ATM and get money as long as you have your PIN. But if you use it as a credit card and it sends you up here we can't retrieve it without a valid ID.
OL: I have an ace card...
Me: Still not proper ID.
OL: But I set it up last month! The other cashier let me do it!
Me: Well, the other cashier probably didn't notice like I did. And since I did see it, I can't do it.
OL: I want to see your supervisor.
(Last time I checked I just asked the supervisor!)
Supervisor=SV
OL: I don't understand why I can't cash a check...
SV: Unfortunately as my cashier has told you we can't do it unless you have valid ID.
OL: But I don't drive!
The SV explained to her that she could have a state issued ID and she seemed not to know they existed. He calmly explained why we couldn't do it and was really suave and good at it. She basically told us she'd never play at our casino ever again.
Her play was pretty crappy anyway, so I don't think we lost much.
~~~
I was in the back where I do transactions with employees instead of guests. They're just as bad but I don't have to take as much crap from them. I don't have to kiss butt, what I do is a favor to them.
This cocktail waitress comes up and has a huge wad of ones, tens and fives. We have this machine where we run them through. I do it a few times to make sure I get the same number. I get the total and tell her because usually they know the number and like to compare.
She puts down a token from another casino. I told her we don't take tokens. She knows my SV a bit and thought maybe he'd pull strings for her. She yells his name and he comes over and tells her the same thing.
Me: I wasn't lying!
Yes, I did say that because it made me mad. I know my job and what I can and cannot take!
Later I had a woman who had nasty money that wouldn't go through my machine and she was getting mad at me!
Bartender: Well, if it doesn't go through, you'll just have to hand count it.
I laughed at her. I don't have to do anything. If it doesn't go through, she can go through the mess, clip it and strap it. Not my problem. I eventually got it to work. Its not my fault she handed me crappy money or the fact that our machines suck.
Me: Do you have a different ID? The one we have on file is expired.
Old Lady: Well, no I don't see any need to update my driver's license since I don't drive anymore. See, I have caderacts in both my eyes... *insert sob story that I stopped listening to*
Me: Well, let me check with my supervisior.
I walked away and the supervisor told me NO we cannot accept her check since she has invalid ID.
Me: Unfortunately I was told that I can't take your check until you get an updated ID.
OL: Can't you use my Credit card?
Me: Um... NO, that's not considered an ID. You can run it through the ATM and get money as long as you have your PIN. But if you use it as a credit card and it sends you up here we can't retrieve it without a valid ID.
OL: I have an ace card...
Me: Still not proper ID.
OL: But I set it up last month! The other cashier let me do it!
Me: Well, the other cashier probably didn't notice like I did. And since I did see it, I can't do it.
OL: I want to see your supervisor.
(Last time I checked I just asked the supervisor!)
Supervisor=SV
OL: I don't understand why I can't cash a check...
SV: Unfortunately as my cashier has told you we can't do it unless you have valid ID.
OL: But I don't drive!
The SV explained to her that she could have a state issued ID and she seemed not to know they existed. He calmly explained why we couldn't do it and was really suave and good at it. She basically told us she'd never play at our casino ever again.
Her play was pretty crappy anyway, so I don't think we lost much.
~~~
I was in the back where I do transactions with employees instead of guests. They're just as bad but I don't have to take as much crap from them. I don't have to kiss butt, what I do is a favor to them.
This cocktail waitress comes up and has a huge wad of ones, tens and fives. We have this machine where we run them through. I do it a few times to make sure I get the same number. I get the total and tell her because usually they know the number and like to compare.
She puts down a token from another casino. I told her we don't take tokens. She knows my SV a bit and thought maybe he'd pull strings for her. She yells his name and he comes over and tells her the same thing.
Me: I wasn't lying!
Yes, I did say that because it made me mad. I know my job and what I can and cannot take!
Later I had a woman who had nasty money that wouldn't go through my machine and she was getting mad at me!
Bartender: Well, if it doesn't go through, you'll just have to hand count it.
I laughed at her. I don't have to do anything. If it doesn't go through, she can go through the mess, clip it and strap it. Not my problem. I eventually got it to work. Its not my fault she handed me crappy money or the fact that our machines suck.
"You'd feel a Hell of a lot better if you'd just rip into the occasional customer." 
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