Back at the bent staple, I was the main person who called warranty companies and Macroshaft for customers. Some of the customers would find it very amusing when the reps attempted to talk down to me. I was never nasty to the reps, but they soon learned how much of a Bad Idea that was.
For example, there was the customer who purchased an extended warranty that was 6 months away from expiring. The warranty company (our old one) tried to argue that the customer's warranty had already run out, claiming that their warranty only added a year to a supposed 30 day warranty from HP. This was a TWO year warranty. Also, HP has a 1 year warranty on new printers, 90 days on refurbs. This was a new printer. The supervisor was kissing my butt by the end of the call.
Then there was the rep that could NOT get into his head that a laptop that completely refused to boot was NOT going to be able to bring up the BIOS. I actually went through the Monty Python dead parrot sketch with him, and then some. I also asked for a supervisor a few times and was told none were available. An excerpt:
"It's pining for the fjords!"
"Ma'am, I need you to press the power button, and press F12..."
"I told you, there are NO lights, no one is home. This is an ex-laptop!"
"Did you check to see if it is plugged in?"
"It is DEAD. It is a BRICK."
"The laptop is a brick, ma'am? We only work on real computers here."
"It IS a real laptop. IT. IS. DEAD. No blinkenlights. No power. It is FRIED."
Took a bit more of this before he finally got me a supervisor, who sent out a box right away. :P
For example, there was the customer who purchased an extended warranty that was 6 months away from expiring. The warranty company (our old one) tried to argue that the customer's warranty had already run out, claiming that their warranty only added a year to a supposed 30 day warranty from HP. This was a TWO year warranty. Also, HP has a 1 year warranty on new printers, 90 days on refurbs. This was a new printer. The supervisor was kissing my butt by the end of the call.
Then there was the rep that could NOT get into his head that a laptop that completely refused to boot was NOT going to be able to bring up the BIOS. I actually went through the Monty Python dead parrot sketch with him, and then some. I also asked for a supervisor a few times and was told none were available. An excerpt:
"It's pining for the fjords!"
"Ma'am, I need you to press the power button, and press F12..."
"I told you, there are NO lights, no one is home. This is an ex-laptop!"
"Did you check to see if it is plugged in?"
"It is DEAD. It is a BRICK."
"The laptop is a brick, ma'am? We only work on real computers here."
"It IS a real laptop. IT. IS. DEAD. No blinkenlights. No power. It is FRIED."
Took a bit more of this before he finally got me a supervisor, who sent out a box right away. :P
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