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Once again it was a particularly slow day filled with the most obnoxiously stupid people...
A woman comes to my window with her credit card.
SC: I want $500.
ME: You need to run it through the ATM first.
SC: You can't do it here?
Me: No, we have no way of accessing your account. You need to run it through the machine, gets its approval and then it will transfer the transaction here.
SC: I just waited in the line for an HOUR! I will NOT wait in another line for an hour!
ME:
Number one: For the life of me I couldn't figure out where the hour line came from. Couldn't be ours (the only cage) because we were currently fully staffed and the "line" at the biggest "rush" may have gotten three or four people in it but they were taken care of in like not even two mins.
Me: Unfortunately that's the only way we can do this.
SC: Why do you have to make this so hard!? It's Effing ridiculous!
ME: *thinking* It's only hard because you're lazy and a liar.
SC: Can I write a check?
Me: (I dread that question because the check cashing procedure takes like ten mins) Do you have a slot card?
She pulls out a slot card from another casino.
SC: Can I use this one?
Me:
No... You need one from *our* casino. By this time I am getting annoyed. I went and grabbed the application (they have to fill out a credit app because our casino is tired of being treated as a bank and is very strict) and showed it to her and indicated that she had to fill out the whole page which in reality its like the first three lines.
SC: forget it! The lines are just to damn long!
I looked over at the Atm.
Me: There's like one person in line.
She took off running. I refused to wait on her when she came back and I conviently disappeared into the back.
~~
Happy customer to SC in under 2 seconds:
Happy customer: Wow, I was digging in my purse when I discovered this:
She plops down a chip from the company two owners ago. We stopped taking them five months ago. It was a twenty five dollar chip. I knew it wasn't going to be pretty.
Me: Unfortunately we're no longer ____ company. We stopped taking those chips back in December. They're pretty much priceless now...
SC: But I won it here!
Me: Sorry.
SC: That's BS.
Takes off but that wasn't the last I saw of her...
Later:
I see the same SC and she gets stuck (to her horror) in my window.
She had won like fifty dollars from us in chips.
SC: I hope you know I am very upset about the chip. It has ruined my vacation! I am a guest here but I'm leaving right now to go and play at ____ casino.
I looked at her and simply said: Okay.
I honestly could care less. She was so pissed that I didn't apologize or care.
~~Bad customer, bad!
SC: I need money.
Me: Okay...
SC: I don't have a credit card or any checks, how can I get money?
Me: Um, you can't.
SC: Can I get a line of credit?
Me: You need a check to do that.
SC: I know my bank account number.
ME: we need to scan in your check and you also need a credit card for a second form of ID. But no matter what there is no way around it--we need an actual check.
SC: Can't you call my bank? I don't carry checks.
Me: No.
There are so many reasons as to why we need to SEE and have the actual check.
A woman comes to my window with her credit card.
SC: I want $500.
ME: You need to run it through the ATM first.
SC: You can't do it here?
Me: No, we have no way of accessing your account. You need to run it through the machine, gets its approval and then it will transfer the transaction here.
SC: I just waited in the line for an HOUR! I will NOT wait in another line for an hour!
ME:
Number one: For the life of me I couldn't figure out where the hour line came from. Couldn't be ours (the only cage) because we were currently fully staffed and the "line" at the biggest "rush" may have gotten three or four people in it but they were taken care of in like not even two mins.
Me: Unfortunately that's the only way we can do this.
SC: Why do you have to make this so hard!? It's Effing ridiculous!
ME: *thinking* It's only hard because you're lazy and a liar.
SC: Can I write a check?
Me: (I dread that question because the check cashing procedure takes like ten mins) Do you have a slot card?
She pulls out a slot card from another casino.
SC: Can I use this one?
Me:
No... You need one from *our* casino. By this time I am getting annoyed. I went and grabbed the application (they have to fill out a credit app because our casino is tired of being treated as a bank and is very strict) and showed it to her and indicated that she had to fill out the whole page which in reality its like the first three lines. SC: forget it! The lines are just to damn long!
I looked over at the Atm.
Me: There's like one person in line.
She took off running. I refused to wait on her when she came back and I conviently disappeared into the back.
~~
Happy customer to SC in under 2 seconds:
Happy customer: Wow, I was digging in my purse when I discovered this:
She plops down a chip from the company two owners ago. We stopped taking them five months ago. It was a twenty five dollar chip. I knew it wasn't going to be pretty.
Me: Unfortunately we're no longer ____ company. We stopped taking those chips back in December. They're pretty much priceless now...
SC: But I won it here!
Me: Sorry.
SC: That's BS.
Takes off but that wasn't the last I saw of her...
Later:
I see the same SC and she gets stuck (to her horror) in my window.
She had won like fifty dollars from us in chips.
SC: I hope you know I am very upset about the chip. It has ruined my vacation! I am a guest here but I'm leaving right now to go and play at ____ casino.
I looked at her and simply said: Okay.
I honestly could care less. She was so pissed that I didn't apologize or care.
~~Bad customer, bad!
SC: I need money.
Me: Okay...
SC: I don't have a credit card or any checks, how can I get money?
Me: Um, you can't.
SC: Can I get a line of credit?
Me: You need a check to do that.
SC: I know my bank account number.
ME: we need to scan in your check and you also need a credit card for a second form of ID. But no matter what there is no way around it--we need an actual check.
SC: Can't you call my bank? I don't carry checks.
Me: No.
There are so many reasons as to why we need to SEE and have the actual check.
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