What part of "Closed" do you not understand?

[Evil Queen]

You'll love this. You remember that I'm shut down, right?

Phone conversation: The players

Me: The loverly Evil Queen.
SC: Stupid Caller

Me: <hotel name> How can I help you?
SC: ......(silence).....
Me: ....Hello? <hotel> How can I help you?
SC: .............
Me: ....<ho->
SC: Is this <hotel>?
Me: Yes Ma'am, this is <hotel>, how can I help you?
SC: I would like to make a reservation.
Me: I'm sorry Ma'am, we're currently closed for renovations.
SC: So you're not taking Reservations?
Me: No Ma'am, we're closed.
SC: I'm coming down to Houston and will be there tomorrow, do you have any rooms?
Me: ( ) No Ma'am, we don't have any rooms. We're closed for renovations.
SC: No reservations?
Me: No. (getting a little testy here)
SC: I'll be there tomorrow, will you have availability tomorrow?
Me: (Is this a Joke?!) No Ma'am, we're closed. We don't have ANY rooms.
SC: ....But what about tomorrow?
Me: ( ) No rooms are available, we're closed.
SC: I'll call back tomorrow. *click*



Are you freaking stupid?! What does "Closed for Renovations" mean to you, ya stupid cow?! We have NO rooms available! The Drywall is GONE! The Carpet is GONE! The Furniture is MOSTLY GONE because it was ruined!

[BookstoreEscapee]

So it won't be finished by tomorrow?

[lupo pazzesco]

BookstoreEscapee beat me to the witticism. <sulk>

Oi, what an idjit that woman was, EQ. I'm curious to see if she does call tomorrow, and my mind wanders off on all sorts of fun ways to torment her stupidity.

[Lachrymose]

"What part of "Closed" do you not understand?"

It must be the "Cd", because she sure understood the "lose".

[Evil Queen]

I'm curious to see if she does call tomorrow

You'll know about it; I'm working a 10 hour shift tomorrow. Trust me, you guys will know.

[Grumpy]

Why are they having you answer the phone if you're closed? Wouldn't a recorded message along the lines of "Thank you for calling _____Hotel. We are closed for renovations, and will re-open on such-and-such date" be a better idea?

[South Texan]

Me: No Ma'am, we don't have any rooms. We're closed for renovations.
SC: No reservations?
Me: No. (getting a little testy here)
SC: I'll be there tomorrow, will you have availability tomorrow?
Me: (Is this a Joke?!) No Ma'am, we're closed. We don't have ANY rooms.
SC: ....But what about tomorrow?
Me: No rooms are available, we're closed.
SC: I'll call back tomorrow. *click*

Oh, now, you know that she KNOWS there will be rooms available for her tomorrow if she calls back. She may need to speak with the manager to have him/her open up those secret rooms every hotel has to offer to "special" customers (SC's) whenever the regular rooms are not available, but she knows you are just someone who is stupid/lazy and either does not have the ability to understand that she is asking about rooms for tomorrow or you just do not want to help her.

[PepperElf]

What part of "Closed" do you not understand?

there are times when you might as well say it to them. maybe then they'll figure it out.

[Evil Queen]

Why are they having you answer the phone if you're closed? Wouldn't a recorded message along the lines of "Thank you for calling _____Hotel. We are closed for renovations, and will re-open on such-and-such date" be a better idea?

Because they're idiots? Because they think that if they lay me and my supervisor off, we'll both get better jobs and will refuse to come back?

Though, honestly, it's so we can keep an eye on the construction crew so they don't walk off with one of our TVs or guest computers.

[Imogene]

Geez, why is it whenever I see that smiley, it looks like one is giving the other favors?

On topic:
Is the hotel closed because of the Hurricane that just passed through? Big damage to the infrastructure?
Just curious.

[BookstoreEscapee]

Geez, why is it whenever I see that smiley, it looks like one is giving the other favors?

On topic:
Is the hotel closed because of the Hurricane that just passed through? Big damage to the infrastructure?
Just curious.

You just ruined the huggy smiley for me forever.

And yeah, Ike broke her hotel (as per another thread).

[tropicsgoddess]

Damn, some people are just "special".....and not the good special either.

[Evil Queen]

Is the hotel closed because of the Hurricane that just passed through? Big damage to the infrastructure?
Just curious.

Not to the infrastructure, but it did a doosy on my walls and such; parts of the roof got damaged and the water from the rain did the rest.

[Aislin]

my boyfriend was just in Houston, there are lots of damaged hotels, there are lots of ok hotels, why on earth call one of the damaged ones over and over again. *give EQ a stun gun and a box of cookies*

[TonyDonuts]

Why are they having you answer the phone if you're closed? Wouldn't a recorded message along the lines of "Thank you for calling _____Hotel. We are closed for renovations, and will re-open on such-and-such date" be a better idea?

Well sure, for normal people.

But SCs don't seem to be able to either hear or understand recorded messages.

And so, a real live person to make the attempt to batter through a wall of ignorance. Besides, it might be a legit call, somebody looking for a reservation some months in the future, or just some general information.