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My wife and I stopped by our local Applebee's last night, and we had a wonderful waitress take care of our table. They were slammed so it was understandable that drinks and such would take a while, especially the ones we ordered which had to go through the bar to get mixed up (kiwi lemonade). On top of that, we found out as we were paying and getting ready to leave, she was new. She'd been training and this was her 2nd 'real' day on the job, and she had a story to tell us I thought I'd share.
At the end of our meal, my wife told her how wonderful she'd been (and I left her 20 percent on our bill). She told us how great it was to hear that, she'd just had a bad experience with another table and was on the verge of tears. Apparently, she's still trying to learn the computer. She knows it well enough to get most things in, but with such a large table she was having trouble and asked for some help. Well her co-worker didn't realize she wasn't done with all the orders and hit the submit button, so as it ended up, their orders came staggered and some got their steaks while they were still working on their salads.
Enter the SC. One woman at the table apparently was just in a mood to complain so she called for a manager to complain about the 'bad service'. What's the manager do? Cut the waitress back on tables. This in turn cuts her back on tips, and she also explained to us that while training, you don't get to keep your tips, so this was only the 2nd day she got to keep tips, so getting cut back on tables was a real blow. We talked with her for a while and it really cheered her up, and we also shared our good news of the day with her with our latest baby ultrasounds (4th attempt after 3 losses... we're both excited.
). She was in a much better mood when we left.
People like that SC just piss me off. When someone's new, they're still learning the ropes, mistakes are part of the game, and she was very nice and did her best to make sure everything was good at her tables. Another SC that needs a trip through the chipper:
At the end of our meal, my wife told her how wonderful she'd been (and I left her 20 percent on our bill). She told us how great it was to hear that, she'd just had a bad experience with another table and was on the verge of tears. Apparently, she's still trying to learn the computer. She knows it well enough to get most things in, but with such a large table she was having trouble and asked for some help. Well her co-worker didn't realize she wasn't done with all the orders and hit the submit button, so as it ended up, their orders came staggered and some got their steaks while they were still working on their salads.
Enter the SC. One woman at the table apparently was just in a mood to complain so she called for a manager to complain about the 'bad service'. What's the manager do? Cut the waitress back on tables. This in turn cuts her back on tips, and she also explained to us that while training, you don't get to keep your tips, so this was only the 2nd day she got to keep tips, so getting cut back on tables was a real blow. We talked with her for a while and it really cheered her up, and we also shared our good news of the day with her with our latest baby ultrasounds (4th attempt after 3 losses... we're both excited.
). She was in a much better mood when we left. People like that SC just piss me off. When someone's new, they're still learning the ropes, mistakes are part of the game, and she was very nice and did her best to make sure everything was good at her tables. Another SC that needs a trip through the chipper:
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