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Been dealing with trying get an insurance policy under my own name for the car I just bought.
Got the policy established this past Friday, minus the VIN which I didn't have. The agent told me to call back when I had the VIN and that I could come to their office on Monday (today) which closes at six.
I commented about how convenient that was, since it meant I could stop by after work.
Today I called back to give them the VIN.
I rang up their Sales department, and was told that since it was an established policy, I need to talk to Customer Service, so they transferred me.
Customer Service can't find my policy at all, despite me giving them the POLICY NUMBER. I mention that it's a new policy and I'm just calling to give them the VIN.
CS: Oh, if the VIN hasn't been entered than it isn't an active policy, so you need to speak with Sales.
Me: Um....Sales just told me I needed to talk to you.
*CS transfers me*
Me: *sigh........*
After a couple minutes on hold, Sales picked up again. I explain for the third time what I'm trying to do.
Luckily, this time they realized that I did in fact need to talk to this department, but that I had to speak with the agent who set the policy up.
Cue Transfer #3.
Agent: Hello?
OK! I recognize this voice. I explain again that I've got the VIN, which I give him.
Me: 1-Hotel-Golf-Echo-Mike-xxxxxxx-Lima-xxxxx
Agent: Did you say "Lima?" (in a tone like I'd just spouted off something nonsensical, as opposed to simply asking to clarify what I'd said.
Me: Lima....L
Agent: Oh, ok.
So you understood "Hotel Golf Echo Mike" but not "Lima?"
Agent: And do you have the mileage?
Me: xxxxx miles.
Agent: OK, good....and were you coming to the office today?
Me: Yes.
Agent: OK
So I left work a little early to make damn sure I'd get there in time even if there was traffic. I got there and arrived at their door at 5:06PM.
Now, remember the part about him saying they were open until 6? And me repeating it back to him and commenting on how cnvenient that was?
WALK-IN HOURS: 8:30AM-5PM
The door was locked tight.
Me:
I pulled out my phone and direct dialed the agent's extension. Got his voicemail, and didn't bother leaving a message.
At this point I am PISSED. I KNOW I didn't hear him wrong. I KNOW I repeated "6" back to him, and yet it's really 5?
Now I'm gonna have to go back there tomorrow during my lunch hour, because those hours are wholly incompatible with an 8-5 shift otherwise.
My "new" car is currently sitting in my driveway, mocking me with it's lack of license plates. I can't get plates without insurance. I *have* insurance, but can't prove it without an RMV-1 form, and I can't get the RMV-1 if I can't get to the freaking insurance office!
Got the policy established this past Friday, minus the VIN which I didn't have. The agent told me to call back when I had the VIN and that I could come to their office on Monday (today) which closes at six.
I commented about how convenient that was, since it meant I could stop by after work.
Today I called back to give them the VIN.
I rang up their Sales department, and was told that since it was an established policy, I need to talk to Customer Service, so they transferred me.
Customer Service can't find my policy at all, despite me giving them the POLICY NUMBER. I mention that it's a new policy and I'm just calling to give them the VIN.
CS: Oh, if the VIN hasn't been entered than it isn't an active policy, so you need to speak with Sales.
Me: Um....Sales just told me I needed to talk to you.
*CS transfers me*
Me: *sigh........*
After a couple minutes on hold, Sales picked up again. I explain for the third time what I'm trying to do.
Luckily, this time they realized that I did in fact need to talk to this department, but that I had to speak with the agent who set the policy up.
Cue Transfer #3.
Agent: Hello?
OK! I recognize this voice. I explain again that I've got the VIN, which I give him.
Me: 1-Hotel-Golf-Echo-Mike-xxxxxxx-Lima-xxxxx
Agent: Did you say "Lima?" (in a tone like I'd just spouted off something nonsensical, as opposed to simply asking to clarify what I'd said.
Me: Lima....L
Agent: Oh, ok.
So you understood "Hotel Golf Echo Mike" but not "Lima?"
Agent: And do you have the mileage?
Me: xxxxx miles.
Agent: OK, good....and were you coming to the office today?
Me: Yes.
Agent: OK
So I left work a little early to make damn sure I'd get there in time even if there was traffic. I got there and arrived at their door at 5:06PM.
Now, remember the part about him saying they were open until 6? And me repeating it back to him and commenting on how cnvenient that was?
WALK-IN HOURS: 8:30AM-5PM
The door was locked tight.
Me:
I pulled out my phone and direct dialed the agent's extension. Got his voicemail, and didn't bother leaving a message.
At this point I am PISSED. I KNOW I didn't hear him wrong. I KNOW I repeated "6" back to him, and yet it's really 5?
Now I'm gonna have to go back there tomorrow during my lunch hour, because those hours are wholly incompatible with an 8-5 shift otherwise.
My "new" car is currently sitting in my driveway, mocking me with it's lack of license plates. I can't get plates without insurance. I *have* insurance, but can't prove it without an RMV-1 form, and I can't get the RMV-1 if I can't get to the freaking insurance office!
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