Heard about this from a coworker.
We no longer have an 'express' lane (you know, 12 items or less ... that sort of thing). I don't know if it's permanent but at the moment, it's the new normal.
So the other day, the poor coworker who was overseeing the self-checkouts was accosted by an angry customer (apparently not for the first time).
SC: "WHY ISN'T THERE AN EXPRESS LANE ANYMORE??"
CW tries to explain.
SC: "I DON'T WANT TO STAND IN A LONG LINE!!"
CW: "Sir, you can always use the self-checkouts."
SC: "I DON'T WANNA USE THE SELF-CHECKOUTS!!"
Well, then, sir, YOU have a problem, since you have to pay for your groceries.
Notes: TBH, I'm not sure myself what the reason is for the disappearance of the express lane. The few times I've been asked, I've just made up reasonable-sounding crap ("We have so many people now coming in with huge orders, since they don't shop very often anymore due to COVID, that we want to keep the lines moving as quickly as possible ... blah blah blah."
Also, self-checkout has its own lineup separate from the one for the staffed registers, and while I won't say there are never lineups there, it's virtually never as long as the lineup for a staffed register.
We no longer have an 'express' lane (you know, 12 items or less ... that sort of thing). I don't know if it's permanent but at the moment, it's the new normal.
So the other day, the poor coworker who was overseeing the self-checkouts was accosted by an angry customer (apparently not for the first time).
SC: "WHY ISN'T THERE AN EXPRESS LANE ANYMORE??"
CW tries to explain.
SC: "I DON'T WANT TO STAND IN A LONG LINE!!"
CW: "Sir, you can always use the self-checkouts."
SC: "I DON'T WANNA USE THE SELF-CHECKOUTS!!"
Well, then, sir, YOU have a problem, since you have to pay for your groceries.
Notes: TBH, I'm not sure myself what the reason is for the disappearance of the express lane. The few times I've been asked, I've just made up reasonable-sounding crap ("We have so many people now coming in with huge orders, since they don't shop very often anymore due to COVID, that we want to keep the lines moving as quickly as possible ... blah blah blah."
Also, self-checkout has its own lineup separate from the one for the staffed registers, and while I won't say there are never lineups there, it's virtually never as long as the lineup for a staffed register.
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