Hello,
I have a question for the people on this site who work in call centers or receive service calls from customers.
I know that sometimes you make notes about abusive or otherwise annoying customers so the next call can be handled with the disdain it deserves.
Do you make notes if customers are polite and grateful for your help? You know, the ones who call and admit their problem is probably between the chair and keyboard but are just confused by technology and call back your supervisor to say nice things about the service they got?
I have a question for the people on this site who work in call centers or receive service calls from customers.
I know that sometimes you make notes about abusive or otherwise annoying customers so the next call can be handled with the disdain it deserves.
Do you make notes if customers are polite and grateful for your help? You know, the ones who call and admit their problem is probably between the chair and keyboard but are just confused by technology and call back your supervisor to say nice things about the service they got?
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