But for some reason, because we have a big brand name a lot of people assume we have indoor corridors. And are better than we really are (tho give is credit where we are due: we are a 3/12 star motel with an excellence in housekeeping award.)
Some people take the room anyway, some don't (and we let them go) but never have I been asked to give a discount because we are not a hotel. Well, not until tonight that is.
The lady in question is in house ask I type this.
First she phones the desk saying her coffee maker isn't working, and to bring her up some toiletries. Sure, since I have to come up anyway.
The coffee maker's plug-in is wet, and the outlet has stopped working. I hold the reset button and the outlet starts working again, but the coffee maker is borked. So, I take the coffee maker and bring her a kettle (all she wanted was hot water anyway, which she made clear by whining at me that she was SO THIRSTY.)
(Side note: the coffee maker worked fine later when I dried it out.)
Not even 5 minutes after I return to the desk, she phones again, this time saying the lights have gone out. "All I was doing was blowdrying my hair!"
Which was BS; I knew she had the kettle going and the bathroom fan on, while using the blowdryer. Our breakers can not handle this. I'm thinking at this point that she's used to staying in buildings that are a lot newer than ours with a far better electric setup.
I fix the breaker, and then phone her to confirm the lights are back on. She then asks why this has happened. I try and explain in the nicest way that it might be because too many things are plugged in/turned on at once, buy she reverts back to "I only had the hairdryer going!!" Fine, believe what you want.
2 minutes later... Yup guess who's calling. She blew the breaker again.
Now not only does she want it fixed, but she wants a discount because of the inconvenience. I politely say that I have been able to fix every problem she's had. Then, she says she is not happy because we are a motel and she thought we were a hotel.
Not anywhere ever, even on 3rd party websites are we advertised as being a hotel. We are an Inn, which means we provide basic amenities like a breakfast and a pool/hottub. Hell our pictures on every website CLEARLY show the rooms being accesible from the outside. I told her I could not discount for that, at all, as we do not falsly advertise ourselves.
Bonus: Sir you're a terrible liar
As I was walking to this ladies room the first time, I passed by a guest outside his room having a smoke. Well.. Thought it was a smoke until I passed him.
Me: *smiles* hi!
Guest: Oh hey, just having a smoke!
Me: Oh good idea I should go for one too when I get a chance!
*I pass him, and catch a whiff of what he's smoking*
Me: Uh sir, is that you?
Guest: No! I'm having a cigarette! *tries to hide his "cig" over the railing*
Me: *awesome desk clerk stare*
Guest: Uhh.. *gives me a sheepish smile*
Me: Can I just ask you to go out back? I just don't want anyone complaining *big smile*
Guest, obviously thinking he avoided something big: Oh sure!! Haha thanks!!
I honestly don't care what people do, as long as they don't disturb others. If someone complains, then I get involved, and THEN I care. Lol
Some people take the room anyway, some don't (and we let them go) but never have I been asked to give a discount because we are not a hotel. Well, not until tonight that is.
The lady in question is in house ask I type this.
First she phones the desk saying her coffee maker isn't working, and to bring her up some toiletries. Sure, since I have to come up anyway.
The coffee maker's plug-in is wet, and the outlet has stopped working. I hold the reset button and the outlet starts working again, but the coffee maker is borked. So, I take the coffee maker and bring her a kettle (all she wanted was hot water anyway, which she made clear by whining at me that she was SO THIRSTY.)
(Side note: the coffee maker worked fine later when I dried it out.)
Not even 5 minutes after I return to the desk, she phones again, this time saying the lights have gone out. "All I was doing was blowdrying my hair!"
Which was BS; I knew she had the kettle going and the bathroom fan on, while using the blowdryer. Our breakers can not handle this. I'm thinking at this point that she's used to staying in buildings that are a lot newer than ours with a far better electric setup.
I fix the breaker, and then phone her to confirm the lights are back on. She then asks why this has happened. I try and explain in the nicest way that it might be because too many things are plugged in/turned on at once, buy she reverts back to "I only had the hairdryer going!!" Fine, believe what you want.
2 minutes later... Yup guess who's calling. She blew the breaker again.
Now not only does she want it fixed, but she wants a discount because of the inconvenience. I politely say that I have been able to fix every problem she's had. Then, she says she is not happy because we are a motel and she thought we were a hotel.
Not anywhere ever, even on 3rd party websites are we advertised as being a hotel. We are an Inn, which means we provide basic amenities like a breakfast and a pool/hottub. Hell our pictures on every website CLEARLY show the rooms being accesible from the outside. I told her I could not discount for that, at all, as we do not falsly advertise ourselves.
Bonus: Sir you're a terrible liar
As I was walking to this ladies room the first time, I passed by a guest outside his room having a smoke. Well.. Thought it was a smoke until I passed him.
Me: *smiles* hi!
Guest: Oh hey, just having a smoke!
Me: Oh good idea I should go for one too when I get a chance!
*I pass him, and catch a whiff of what he's smoking*
Me: Uh sir, is that you?
Guest: No! I'm having a cigarette! *tries to hide his "cig" over the railing*
Me: *awesome desk clerk stare*
Guest: Uhh.. *gives me a sheepish smile*
Me: Can I just ask you to go out back? I just don't want anyone complaining *big smile*
Guest, obviously thinking he avoided something big: Oh sure!! Haha thanks!!
I honestly don't care what people do, as long as they don't disturb others. If someone complains, then I get involved, and THEN I care. Lol
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