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but you should've been paying attention.
This happened yesterday afternoon. Woman brings in a watch with a dead battery to the jewelry counter. It's been described to me as a cheap, tacky, fuck-ugly Swatch watch with a red and yellow band.
Woman asks the girl at the jewelry counter to change the battery. She agrees. Clearance swamp policy is we only replace batteries on watches that were purchased from us. We don't sell the Swatch brand, and haven't in several years, if we ever did at all. And the woman mentions she got it in England, where the clearance swamp currently has all of zero physical locations.
So the jewelry girl made a mistake. She can be forgiven though; she's a fairly new employee, this policy was never mentioned to her, and as far as she's been trained, we don't kiss the customer's ass; we toss their salad. Rather, the woman should've known not to ask us to change the watch's battery, because there's a big sign sitting on the jewelry counter that says we only change batteries in watches purchased from us.
Anyhow, jewelry girl tries to remove the back of the watch to install the new battery. Meanwhile the woman zones out and examines items in and around the jewelry counter. Or something. Jewelry girl breaks the watch because she's trying to pry the back off, when instead there are screws to be loosened. Or something. She meekly tells the woman she has broken the watch.
Woman absolutely loses it. "OMG, HDU, this watch is my only memory of England, I'll have your job for this, I want to speak to your manager! And the store manager!"
Jewelry girl is in tears. She's afraid she's about to lose her job over some hag's chintzy Swatch watch. The manager on duty comes over, smooths things over with the woman, and tells her store manager will be in today if she wishes to speak to him further about her watch. Woman leaves.
In a happy surprise, woman calls the store later, asks to speak to jewelry girl, and apologizes for the way she acted in the store.
This happened yesterday afternoon. Woman brings in a watch with a dead battery to the jewelry counter. It's been described to me as a cheap, tacky, fuck-ugly Swatch watch with a red and yellow band.
Woman asks the girl at the jewelry counter to change the battery. She agrees. Clearance swamp policy is we only replace batteries on watches that were purchased from us. We don't sell the Swatch brand, and haven't in several years, if we ever did at all. And the woman mentions she got it in England, where the clearance swamp currently has all of zero physical locations.
So the jewelry girl made a mistake. She can be forgiven though; she's a fairly new employee, this policy was never mentioned to her, and as far as she's been trained, we don't kiss the customer's ass; we toss their salad. Rather, the woman should've known not to ask us to change the watch's battery, because there's a big sign sitting on the jewelry counter that says we only change batteries in watches purchased from us.
Anyhow, jewelry girl tries to remove the back of the watch to install the new battery. Meanwhile the woman zones out and examines items in and around the jewelry counter. Or something. Jewelry girl breaks the watch because she's trying to pry the back off, when instead there are screws to be loosened. Or something. She meekly tells the woman she has broken the watch.
Woman absolutely loses it. "OMG, HDU, this watch is my only memory of England, I'll have your job for this, I want to speak to your manager! And the store manager!"
Jewelry girl is in tears. She's afraid she's about to lose her job over some hag's chintzy Swatch watch. The manager on duty comes over, smooths things over with the woman, and tells her store manager will be in today if she wishes to speak to him further about her watch. Woman leaves.
In a happy surprise, woman calls the store later, asks to speak to jewelry girl, and apologizes for the way she acted in the store.
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