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This was told to me by my supervisor. This happened at work on my days off.
A couple came up to the front desk. They had just eaten in the restaurant and the woman was complaining she felt sick and wanted a room "just to lie down and be sick in." Supervisor gave her the rate. Oh no, they don't want to pay for a room; the wife got sick in our restaurant! We should compensate them with a room!
Supervisor knows food poisoning doesn't kick in that fast. She suggested perhaps the wife is having an allergic reaction. No, the wife is sick! Supervisor, still being incredibly generous, offered them a room at the half-day rate.
That was not enough to appease them, and now the husband began saying he was "starting to feel a little ill", too. So Supervisor contacted Asst. GM in his room to see what to do. Asst. GM was technically off for the day (though the man never really stops working) but he said to go ahead and offer Super Stupendous Deal Rate that normally requires guests to obtain a voucher for.
Super Stupendous Deal Rate was still not good enough, and worse yet, the couple had caught wind that Asst. GM was nearby and they began to demand to speak with him. While Asst. GM never really stops working (seriously, the man is an insane workaholic), he didn't want to actually interact with irate guests on his day off. The couple ended up working their way through the restaurant through a restaurant supervisor, the restaurant GM, and the restaurant Chef, but never made it to Asst. GM.
Ultimately, they did not get a free room. They ended up lying on a couch in the lobby for three hours before finally giving up and going away. They did eventually get their food comped from the restaurant, but were told in no uncertain terms by Chef that they would not be welcomed back.
A couple came up to the front desk. They had just eaten in the restaurant and the woman was complaining she felt sick and wanted a room "just to lie down and be sick in." Supervisor gave her the rate. Oh no, they don't want to pay for a room; the wife got sick in our restaurant! We should compensate them with a room!
Supervisor knows food poisoning doesn't kick in that fast. She suggested perhaps the wife is having an allergic reaction. No, the wife is sick! Supervisor, still being incredibly generous, offered them a room at the half-day rate.
That was not enough to appease them, and now the husband began saying he was "starting to feel a little ill", too. So Supervisor contacted Asst. GM in his room to see what to do. Asst. GM was technically off for the day (though the man never really stops working) but he said to go ahead and offer Super Stupendous Deal Rate that normally requires guests to obtain a voucher for.
Super Stupendous Deal Rate was still not good enough, and worse yet, the couple had caught wind that Asst. GM was nearby and they began to demand to speak with him. While Asst. GM never really stops working (seriously, the man is an insane workaholic), he didn't want to actually interact with irate guests on his day off. The couple ended up working their way through the restaurant through a restaurant supervisor, the restaurant GM, and the restaurant Chef, but never made it to Asst. GM.
Ultimately, they did not get a free room. They ended up lying on a couch in the lobby for three hours before finally giving up and going away. They did eventually get their food comped from the restaurant, but were told in no uncertain terms by Chef that they would not be welcomed back.
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