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I've decided that the full moon works in the opposite manner. When there is a full moon, we do not get any crazy customers. When there is not a full moon, we get assholes, psychos, and idiots galore. So these are customers that happened when we did NOT have the Full Moon.
There is one BIIIIIIIG story I can't tell you guys because it's almost too big right now. (Gotta wait for it to die down a little.) So I'll give you guys the little ones.
XX Dollars.
A woman comes in and with my CW prepays XX dollars on a pump with a credit card. We figure out (not too late) that it was put on the wrong pump. We transfer it and when we do that she promptly puts the nozzle back in the cradle. This resets the pump so we would have to refund the XX dollars back into her account and then re-do the transaction. There is NO other option except let that XX dollars linger on the gas pump waiting to be refunded for always and eternity. Which we couldn't do anyway because in 10 minutes an alarm would go off and it's really annoying.
Enter angry woman. I explain what happened, that she put down the nozzle after we had fixed the issue and that her 40 dollars went back on her card. She presents herself as confrontational and aggressive.
SC: So you put my XX dollars back on the card?
Me: Yes.
SC: ....how long does that take to go back?
Me: It would depend on the card.
SC: No I'm ASKING YOU, how long is that going to TAKE.
Me: I work at a gas station. Not a bank. That would not be a question for me.
SC: I wish you wouldn't have done this! You should have gotten my permission! I didn't want it back on my card.
Me: Ma'am there is nothing else we can do. The system only allows us to put it back on the card.
SC: I wish you wouldn't'a done that, you shoulda WAITED FOR ME. Don't you have a manager?
Me: I am the active shift manager.
SC: Ugh. And there ain't nothing you can do about this?!
Me: I can re-do the transaction to put XX more dollars on the pump.
She agrees to that and leaves. Later on we get a phone call from her. She claims that I need to call her bank and make them get that 40 dollars back quicker. I state that would be something that the store manager would have to do and she would be in between X and Y in the morning the next morning. She then angrily asks for a number for corporate. I gave her the customer care hotline (which is basically a voicemail service after a certain time of day.) Didn't hear anything more about it.
Disorder.
Had a guy come in who had to have some kind of disorder. He would only speak when he was interrupting someone. And he would do it very loudly and with no particular purpose. He would also state things as if he were speaking for you.
Me: How can I-
SC: YOU NEED TO PUT XX ON PUMP YY.
Me: .........Do you have a-
SC: NO. I DON'T WANT ONE.
Me: *eye twitch* Okaythat'sallsetupforyou, have a-
SC: THANKS, BYE.
He came in a short time later.
SC: YOU NEED TO SWITCH THAT TO 15.
Me: Okay just a moment sir, I can do it after this gentleman is finished with his purchase.
SC: IS IT DONE?!
Me: The register will not let me do two things at once, we are NOT FINISHED HERE.
[[Nice Customer leaves]]
SC: PUMP 17 ISN'T WORKING.
Me: Did you take the plastic bag-
SC: NO, I PUT IT BACK ON. IS IT DONE??
Me: ....yes.
Pre-Auth
I was off the clock but I took care of this one because my CW had a decent line and this lady was MAD. She comes up to me and states that we charged this card XX dollars when she had only used it for X dollars. I state that when you use a card out at the pumps when it says "Authorizing Card" it means to say "We're checking how much money you have in your account so we know you can't rip us off like the jackasses that you are." If there is less than XX amount of money on the card (if it is a gift card) or in the account then you cannot pump gas at our gas station. So it will HOLD XX amount for an unspecified amount of time and then release the hold. Normally people don't even notice this because they're not anally checking their bank statements every day.
This woman noticed this because she was using a Visa gift card to pay for gas. Well she couldn't use it twice in two days out at the pump because there was a XX hold on it. She had mistaken the hold for a charge to the card. I pointed at the screen of her phone and stated, "XX Dollars. PRE-AUTHORIZATION."
She then was no longer upset about that but upset about the fact that due to the pre-auth she could not use the card and she "needed it." I stated that she could do a pre-pay inside the store for the remaining amount but that didn't seem to make her happier. She left.
There is one BIIIIIIIG story I can't tell you guys because it's almost too big right now. (Gotta wait for it to die down a little.) So I'll give you guys the little ones.
XX Dollars.
A woman comes in and with my CW prepays XX dollars on a pump with a credit card. We figure out (not too late) that it was put on the wrong pump. We transfer it and when we do that she promptly puts the nozzle back in the cradle. This resets the pump so we would have to refund the XX dollars back into her account and then re-do the transaction. There is NO other option except let that XX dollars linger on the gas pump waiting to be refunded for always and eternity. Which we couldn't do anyway because in 10 minutes an alarm would go off and it's really annoying.
Enter angry woman. I explain what happened, that she put down the nozzle after we had fixed the issue and that her 40 dollars went back on her card. She presents herself as confrontational and aggressive.
SC: So you put my XX dollars back on the card?
Me: Yes.
SC: ....how long does that take to go back?
Me: It would depend on the card.
SC: No I'm ASKING YOU, how long is that going to TAKE.
Me: I work at a gas station. Not a bank. That would not be a question for me.
SC: I wish you wouldn't have done this! You should have gotten my permission! I didn't want it back on my card.
Me: Ma'am there is nothing else we can do. The system only allows us to put it back on the card.
SC: I wish you wouldn't'a done that, you shoulda WAITED FOR ME. Don't you have a manager?
Me: I am the active shift manager.
SC: Ugh. And there ain't nothing you can do about this?!
Me: I can re-do the transaction to put XX more dollars on the pump.
She agrees to that and leaves. Later on we get a phone call from her. She claims that I need to call her bank and make them get that 40 dollars back quicker. I state that would be something that the store manager would have to do and she would be in between X and Y in the morning the next morning. She then angrily asks for a number for corporate. I gave her the customer care hotline (which is basically a voicemail service after a certain time of day.) Didn't hear anything more about it.
Disorder.
Had a guy come in who had to have some kind of disorder. He would only speak when he was interrupting someone. And he would do it very loudly and with no particular purpose. He would also state things as if he were speaking for you.
Me: How can I-
SC: YOU NEED TO PUT XX ON PUMP YY.
Me: .........Do you have a-
SC: NO. I DON'T WANT ONE.
Me: *eye twitch* Okaythat'sallsetupforyou, have a-
SC: THANKS, BYE.
He came in a short time later.
SC: YOU NEED TO SWITCH THAT TO 15.
Me: Okay just a moment sir, I can do it after this gentleman is finished with his purchase.
SC: IS IT DONE?!
Me: The register will not let me do two things at once, we are NOT FINISHED HERE.
[[Nice Customer leaves]]
SC: PUMP 17 ISN'T WORKING.
Me: Did you take the plastic bag-
SC: NO, I PUT IT BACK ON. IS IT DONE??
Me: ....yes.
Pre-Auth
I was off the clock but I took care of this one because my CW had a decent line and this lady was MAD. She comes up to me and states that we charged this card XX dollars when she had only used it for X dollars. I state that when you use a card out at the pumps when it says "Authorizing Card" it means to say "We're checking how much money you have in your account so we know you can't rip us off like the jackasses that you are." If there is less than XX amount of money on the card (if it is a gift card) or in the account then you cannot pump gas at our gas station. So it will HOLD XX amount for an unspecified amount of time and then release the hold. Normally people don't even notice this because they're not anally checking their bank statements every day.
This woman noticed this because she was using a Visa gift card to pay for gas. Well she couldn't use it twice in two days out at the pump because there was a XX hold on it. She had mistaken the hold for a charge to the card. I pointed at the screen of her phone and stated, "XX Dollars. PRE-AUTHORIZATION."
She then was no longer upset about that but upset about the fact that due to the pre-auth she could not use the card and she "needed it." I stated that she could do a pre-pay inside the store for the remaining amount but that didn't seem to make her happier. She left.
Is there any beer left?
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