I think the letter I emailed their customer service is probably as effective a way of demonstrating the sighting as any eloquent story that I can tell.
Not mentioned in the letter, was that the bagger (for lack of better terms) made a comment about how it didn't matter how old I was, I wasn't an adult until I had my own "real" smart phone. I didn't include it in my email to them because I don't remember the guy's name and the receipt doesn't have it on there... and frankly compared to everything else, is kind of a minor annoyance. Oh, and for the record, an adult is someone who knows how to budget and recognizes whether or not they can afford a "real" smart phone and whether or not they really need it... no my phone doesn't have facetime or 4G or a 12 megapixel camera or any of that other really fancy stuff, but it does what I need (make phone calls and send texts) and a lot of what I want (facebook and a basic web browser for when I want to kill time while I'm waiting in line or at the DMV or whatever) and it is within my budget... how exactly is that not being an adult?
I'll be blunt and to the point, I'm not sure that the Reno NV (located on Harvard Way) club can be fixed at this point. Every time I've gone there parking has been a nightmare, the store has been difficult to navigate, and the lines have been long, but I've tolerated it because of the quality products and service, but this location no longer even has that.
Two weeks ago I tried calling to get information about scheduling an eye exam with the optometrist on site and after 15 minutes of trying to get through gave up without ever having an associate answer the phone, I ended up going to Sam's Club who had someone answer the phone in under a minute and had me scheduled in less time than it took for me even attempting to get someone to answer the phone.
I was willing to write this off as a one off experience, everyone has off days, until I went in yesterday. I went with a friend, he smokes, when we saw he busy it was inside he decided that it was probably better to smoke before entering rather than waiting until we were done, I informed the greeter that he was with me, could I go in and start shopping and have him just come in later, and the greeter informed me that shouldn't be a problem. 10 minutes later my friend called me to let me know that the greeter wasn't letting him in because he neither had a membership nor was present with someone who has one and I had to fight through the crowd (which says a lot about how poorly designed the store is that a 3:45 on a weekday afternoon crowd impedes movement) to get back to the front to remind the greeter that he was with me.
My next problem stems from the fact that I came in for four things, Kirkland brand kitty litter, Kirkland brand cat food, 24 ounce bottles of Diet Pepsi, and a case of Samual Adams Winter Laggar. I will admit to being a raving fan of the Kirkland brand, especially when it comes to the pet supplies... but, I was a little disappointed to see no Winter Laggar, but I guess not overly surprised, I don't normally think of Costco as a place to go for seasonal specialties (my friend had come along also hoping to get beer for himself as well, needless to say, his first impression of this location will probably be his last). I was however shocked by the lack of any Pepsi products other than 12 ounce cans. I don't know, nor do I particularly care, what the reasons are for carrying only cans instead of bottles, the cans don't stay cold for my entire 8 hour shift at work and the bottles do, so simply getting two 12 ounce cans as a substitute is no substitute.
So, at this point, every time I drive from the South Meadows neighborhood into this store (a 10 mile trip that takes over 20 minutes if you include the ridiculous traffic in the shopping center that the Costco is located), I end up having to stop at Sams Club (only 2/3 of the distance and a fraction of the traffic) on my way home to get the things that Costco doesn't carry. At this point, it's becoming more worthwhile to just skip Costco and go straight to Sam's Club. If you want a suggestion, either open a South Meadows location (there is plenty of open space still open off of Steamboat Parkway between Damonte and Veterans as well as on Virginia between South Meadows and McCabe) or accept that more and more people are going to get tired of the inconveniently located, poorly planned, and poorly run Harvard Way location.
Two weeks ago I tried calling to get information about scheduling an eye exam with the optometrist on site and after 15 minutes of trying to get through gave up without ever having an associate answer the phone, I ended up going to Sam's Club who had someone answer the phone in under a minute and had me scheduled in less time than it took for me even attempting to get someone to answer the phone.
I was willing to write this off as a one off experience, everyone has off days, until I went in yesterday. I went with a friend, he smokes, when we saw he busy it was inside he decided that it was probably better to smoke before entering rather than waiting until we were done, I informed the greeter that he was with me, could I go in and start shopping and have him just come in later, and the greeter informed me that shouldn't be a problem. 10 minutes later my friend called me to let me know that the greeter wasn't letting him in because he neither had a membership nor was present with someone who has one and I had to fight through the crowd (which says a lot about how poorly designed the store is that a 3:45 on a weekday afternoon crowd impedes movement) to get back to the front to remind the greeter that he was with me.
My next problem stems from the fact that I came in for four things, Kirkland brand kitty litter, Kirkland brand cat food, 24 ounce bottles of Diet Pepsi, and a case of Samual Adams Winter Laggar. I will admit to being a raving fan of the Kirkland brand, especially when it comes to the pet supplies... but, I was a little disappointed to see no Winter Laggar, but I guess not overly surprised, I don't normally think of Costco as a place to go for seasonal specialties (my friend had come along also hoping to get beer for himself as well, needless to say, his first impression of this location will probably be his last). I was however shocked by the lack of any Pepsi products other than 12 ounce cans. I don't know, nor do I particularly care, what the reasons are for carrying only cans instead of bottles, the cans don't stay cold for my entire 8 hour shift at work and the bottles do, so simply getting two 12 ounce cans as a substitute is no substitute.
So, at this point, every time I drive from the South Meadows neighborhood into this store (a 10 mile trip that takes over 20 minutes if you include the ridiculous traffic in the shopping center that the Costco is located), I end up having to stop at Sams Club (only 2/3 of the distance and a fraction of the traffic) on my way home to get the things that Costco doesn't carry. At this point, it's becoming more worthwhile to just skip Costco and go straight to Sam's Club. If you want a suggestion, either open a South Meadows location (there is plenty of open space still open off of Steamboat Parkway between Damonte and Veterans as well as on Virginia between South Meadows and McCabe) or accept that more and more people are going to get tired of the inconveniently located, poorly planned, and poorly run Harvard Way location.
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