Repeat after me: "C ... L ... O ... S ... E ... D ..."

[fireheart]

Aren't there 24-hr grocery stores that carry tea? If she needs it that badly....

I suspect the OP works for a specialtea place and therefore the lady was after a very specific type of tea that 24-hour places don't carry.

[Pixilated]

It wasn't a specific tea she was looking for; it was do-it-yourself teabags, to be used with loose tea. They may be available elsewhere in the city ... but likely not after 9 p.m.