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[background]
my red roof pizza place just introduced a new product nationwide. They are running commercials all over the place with SPECIAL low introductory pricing. Also contained In those commercials they make a very firm guarantee. IF you are not satisfied with <new product> just call us and let us know AND your next <new product> is free.
This has the potential to be a nightmare......... we shall see
[end background]
Last Wed. (1/22) I delivered an order to a semi regular customer. No problems during the deliver nor at anytime that evening
They call back tonight (1/27 5 DAYS later). They "claim" that the order they received back on 1/22 made them sick AND they just saw a commercial on TV about if you are not satisfied with your order you can get your next order for free.
The MOD inquires as to WHY they waited so long to complain. QUEUE some stammering. The MOD then goes on to say that YES they can give the customer a credit for their next order AND they will need to fill out a form for the company's insurance company so IF there is a quality control issue there is a paper trail. AND the insurance company will contact them about this issue.
The MOD then asked for their phone number to attempt to look up the order. They find the order and find that the order did NOT contain <new product>. The MOD explains the guarantee stated in the commercial ONLY works with <new product> BUT since they claim they got sick they could get a credit.
QUEUE more stammering and some backpeddling.
BUT BUT we did not get that sick but the commercial said that if you were not satisfied your next order was free.
MOD again explains the "guarantee" ONLY involves <new product> and IF you did indeed get sick from eating <other product> it needs paperwork and involvement from corp. insurance company and maybe some medical services.
QUEUE more and more back peddling with customer not really wanting any compensation now.
SCAMMER 0 <pizza place> 1 (so far anyway)
my red roof pizza place just introduced a new product nationwide. They are running commercials all over the place with SPECIAL low introductory pricing. Also contained In those commercials they make a very firm guarantee. IF you are not satisfied with <new product> just call us and let us know AND your next <new product> is free.
This has the potential to be a nightmare......... we shall see
[end background]
Last Wed. (1/22) I delivered an order to a semi regular customer. No problems during the deliver nor at anytime that evening
They call back tonight (1/27 5 DAYS later). They "claim" that the order they received back on 1/22 made them sick AND they just saw a commercial on TV about if you are not satisfied with your order you can get your next order for free.
The MOD inquires as to WHY they waited so long to complain. QUEUE some stammering. The MOD then goes on to say that YES they can give the customer a credit for their next order AND they will need to fill out a form for the company's insurance company so IF there is a quality control issue there is a paper trail. AND the insurance company will contact them about this issue.
The MOD then asked for their phone number to attempt to look up the order. They find the order and find that the order did NOT contain <new product>. The MOD explains the guarantee stated in the commercial ONLY works with <new product> BUT since they claim they got sick they could get a credit.
QUEUE more stammering and some backpeddling.
BUT BUT we did not get that sick but the commercial said that if you were not satisfied your next order was free.
MOD again explains the "guarantee" ONLY involves <new product> and IF you did indeed get sick from eating <other product> it needs paperwork and involvement from corp. insurance company and maybe some medical services.
QUEUE more and more back peddling with customer not really wanting any compensation now.
SCAMMER 0 <pizza place> 1 (so far anyway)
<runs for cover>
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