A couple of months ago, I got a flat tire. Very bummed, as it had less than 5,000 miles on it, but it was punctured so badly it was dead flat. And then the brand new jack handle was stuck and I couldn't change it. So I called the service that is provided by my cell phone provider.
That was interesting.
First, I was put through to a tow company and the person who answered spoke English as a second language very poorly. He told me he was putting me on hold, and just left me there, and then disconnected. He had sounded pretty frustrated.
I finally got back through to the provider and got a very nice woman with very poor language skills, but she was extremely nice and trying to be helpful, so I literally had to spell my way through my explanation of what had happened. This time they put me through to a different company and got a truck out there in less than half an hour. The guy was able to get the spare on very quickly, and everything went well.
But it took well over an hour from the first time I tried to call until I was put through to the tow company that was willing to show up.
On top of all this, I was in our underground lot, which was locked at that point for the night, so it had to be stressed to the driver exactly where I was, because most of them assume we're in an above-ground multi-level parking garage across the street. When the driver arrived, I had to meet him out front and we had to go around through the building to get down to the garage level I was on.
That was interesting.
First, I was put through to a tow company and the person who answered spoke English as a second language very poorly. He told me he was putting me on hold, and just left me there, and then disconnected. He had sounded pretty frustrated.
I finally got back through to the provider and got a very nice woman with very poor language skills, but she was extremely nice and trying to be helpful, so I literally had to spell my way through my explanation of what had happened. This time they put me through to a different company and got a truck out there in less than half an hour. The guy was able to get the spare on very quickly, and everything went well.
But it took well over an hour from the first time I tried to call until I was put through to the tow company that was willing to show up.
On top of all this, I was in our underground lot, which was locked at that point for the night, so it had to be stressed to the driver exactly where I was, because most of them assume we're in an above-ground multi-level parking garage across the street. When the driver arrived, I had to meet him out front and we had to go around through the building to get down to the garage level I was on.
Comment