Last night on my audit shift I checked in a man who presented me with his wife's driver's license and credit card. I let him know that if he wanted to use her Id to check in I would need her to come in and sign for the room. He told me she was outside walking the dog and why was I doing this to him. He had been in the lobby for a whole two minutes and we were giving him the worst service ever. He went off on me and began ranting about how hideous (yes, he said hideous) the hotel is and this was horrible service.
I tried to tell him that for security reasons I had to ensure the person who belonged to the Id and credit card was present - but he wasn't having it.
After a few minutes the wife comes in and the check in proceeds. She was nice. Too bad he was such a big fat honking jerk.
I tried to tell him that for security reasons I had to ensure the person who belonged to the Id and credit card was present - but he wasn't having it.
After a few minutes the wife comes in and the check in proceeds. She was nice. Too bad he was such a big fat honking jerk.
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