How not to do an exchange...with bonus attitude.

[Sapphire Silk]

Exchanges don't have to be difficult. I did one easy peasy just the other day.

Bought a floor register for my bathroom. It was too big (my fault, I didn't measure, just guessed).

So I take it back with the receipt. I go to the returns desk.

Me: I need to do an exchange. I bought the wrong size.
Cashier: Certainly. I have to do it as a refund, and then you just pay for the new one.
Me: OK (this made perfect sense. The smaller one was actually a couple dollars cheaper).

She rings it up, hands me my money back (sans tax IIRC). I get the right one, pay for it, and am on my merry way in about 10 minutes.

I guess an SC would have bitched about the taxes. I'm not about to get in a snit over a few cents with the state. Screw it.

[Sheldonrs]

If you have to bitch and moan over an exchange, it's probably because you are a moaning bitch. :-)

[Catwoman2965]

I hate exchanges. even if its the exact same item, but different size, I have to actually do a transaction. Since the SKUs are not the same. I love when SCs try and tell me "but its an even exchange" yes, it may very well be an even exchange with respect to price, but I sitll have to follow procedure so our inventorty doens't get screwed up.