Loyalty card woes

[Evannah]

I work in a clothing/home decor concession shop set within a large garden centre. Said garden centre has its own loyalty card that you can get points on with each purchase.

There was a man, a woman and their teenaged daughter. I was processing her purchases and she suddenly gave me the loyalty card to scan through. I kindly informed her that we were a concession shop and not actually a part of the garden centre. She went ballistic.

Her: That's just wrong! You can't refuse me! You ARE a part of *garden centre*!

Me: We are a concession shop. We're not part of...

Then her husband completely cut me off.

Him: So you mean to tell me that we've bought ALL these things and we can't get points? Well that's just ridiculous!

The most I could manage was a false "sorry". I've learned that you can't reason with people like this, because they refuse to accept that they're wrong.

Anyway, I scanned the final item, and told them the total. I can't remember the final price but it wasn't cheap.

Her: Here's my *garden centre* card, scan it so that I can get the points.

Me: Sorry, I can't.

Him: Bloody ridiculous. This is wrong.

Her: Yes it IS ridiculous *sigh*

They then started talking about how this would probably be the same in the other concession shops around the garden centre and how unfair and ridiculous it was. The pair of them flounced out without using their manners, leaving their teenaged daughter red faced and giving me a "thank you".

Funny how they kept throwing around the word 'ridiculous' around when the only ones being ridiculous were them.

[xxscooterxx]

I hate when people refuse to take no for an answer. If you couldn't scan the card at the beginning of the transaction, what made them think that you were going to be able to scan it at the end?

And my heart breaks for the kids that are embarrassed by their parents like that.

[Air_Stewardess]

What is wrong with people? Why get so worked up over a few loyalty points? I used to work at a concession in a book store (9 years ago now, eek!) and the same thing would happen.

[mhkohne]

What is wrong with people? Why get so worked up over a few loyalty points? I used to work at a concession in a book store (9 years ago now, eek!) and the same thing would happen.

People have always been wierd about freebies. When I worked at Babbages (early software retailer) we had a buy-10-get-one-free punch card (there were limits, but pretty much that).

One older gent came in regularly looking for software to buy just to fill the card and get the freebie.

[MoonCat]

I could see not realizing you weren't part of the garden centre, but once informed of the fact, time for them to drop it. Bitching about it won't change reality.

I get points on stuff that I can never use, is it really all that big a deal? A local supermarket chain sells gas at some of their locations and you get points toward money off on gas. I don't drive so it's useless to me, but I've noticed it never amounts to very much anyway.

[Trixie]

We have lots of people that don't understand how our loyalty card works. They bitch at me because they're not getting points. I try to explain that it's only on certain things but they don't listen anyway.

[retro]

I wonder if they genuinely genuinely thought you would accept it blindly the second time after not accepting it the first time.

[Nemesis44UK]

Maybe the SCs were fans of Mythbusters, because the great Adam Savage once said: "I substitute your reality for my own."

[greek_jester]

Maybe the SCs were fans of Mythbusters, because the great Adam Savage once said: "I substitute your reality for my own."

The full quote is more appropriate:


"I reject your reality and substitute my own!" I don't think the SCs got that he was making a joke...

[Grendus]

Customers like this I always fall back on "the computer won't let me". Everyone knows you can't reason with a computer.

[Lace Neil Singer]

The storecard we use where I work is a separate company to the store I work for. This doesn't stop SCs from bitching about problems on their cards, like extra points not going on for online offers, or the fact that the new card they ordered hasn't arrived. Look, cretins; the storecard company is who you ought to be bitching at, not me... I can't do fuck all about your stupid points balance.

[rose_metal_nz]

I wonder if they genuinely genuinely thought you would accept it blindly the second time after not accepting it the first time.

That is exactly what I was thinking.... "OH WAIT YOU SAID THE MAGIC WORD LET ME TAKE UR CARD NAO"