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Had a fellow come in with some spyware, easy enough to clean out. He was having a problem getting his bank web site to open (because of the spyware) so I had him login to make sure it was working.
Moi: computer geek who needs sleeeeeep
OG: Old guy
M: So put your login name there.
*guy enters his entire email address, it doesn't work*
M: Maybe it's just the user name?
OG: I'm not sure.
(dude - it's your account. you've used it before. you should know this)
I mess around with the login info a little... his email was Thisguy80@whatverermail.com (names changed to protect the innocent, obviously) - turns out his login name for the bank was just thisguy with no number
Fine. We get over that hurdle. Now it wants a password.
OG: I use Donaldduck13 for everything.
M: Not working, chief.
OG: The first letter should be capitalized.
M: That's a good thing to let me know when we're logging in. Yeah, still not working.
Now there's a hint of some sort on the login page... another name totally different than the password he just gave me.
M: Maybe we should try this. joeschmoe13.
OG: Maybe...?
Doesn't work. I really don't want to reset this guy's password because he has the bank's phone app as well and I don't feel like having to change that for him, too. Finally work out it's Joeschmoe13 with a capital J.
M: Better write that down.
I wish I could say this was an isolated incident. I have to help people figure out their login info all the time. Outlook, Outlook Express and related programs are the usual culprits because NO ONE remembers what their password is. I've had people insist that they never had a password for their email. No, chief... if your email didn't have a password then anyone could log in and see all your junk emails from the NJ lottery, Viagra ads and special discounts at the Atlantic City casinos.
Write this shit DOWN. We keep a master password list in our safe for just such emergencies and I have a personal one at home in my lock box.
Moi: computer geek who needs sleeeeeep
OG: Old guy
M: So put your login name there.
*guy enters his entire email address, it doesn't work*
M: Maybe it's just the user name?
OG: I'm not sure.
(dude - it's your account. you've used it before. you should know this)
I mess around with the login info a little... his email was Thisguy80@whatverermail.com (names changed to protect the innocent, obviously) - turns out his login name for the bank was just thisguy with no number
Fine. We get over that hurdle. Now it wants a password.
OG: I use Donaldduck13 for everything.
M: Not working, chief.
OG: The first letter should be capitalized.
M: That's a good thing to let me know when we're logging in. Yeah, still not working.
Now there's a hint of some sort on the login page... another name totally different than the password he just gave me.
M: Maybe we should try this. joeschmoe13.
OG: Maybe...?
Doesn't work. I really don't want to reset this guy's password because he has the bank's phone app as well and I don't feel like having to change that for him, too. Finally work out it's Joeschmoe13 with a capital J.
M: Better write that down.
I wish I could say this was an isolated incident. I have to help people figure out their login info all the time. Outlook, Outlook Express and related programs are the usual culprits because NO ONE remembers what their password is. I've had people insist that they never had a password for their email. No, chief... if your email didn't have a password then anyone could log in and see all your junk emails from the NJ lottery, Viagra ads and special discounts at the Atlantic City casinos.
Write this shit DOWN. We keep a master password list in our safe for just such emergencies and I have a personal one at home in my lock box.
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