Than the cashier who's line I got in during my last trip to the local Mart. But she wasn't being sucky about it, very polite in fact. She was on her second day on the floor. And she was an older woman, clearly uncomfortable with the whole computerized technology thing. She should not have been operating a register, especially not one of the express lane registers, without someone right there at her elbow for at least another several days.
And yet, I found myself having to actually restrain myself from going all SC on her. Why?
The person in front of me had an item that needed a price correction. The cashier wasn't sure how to do it. Pick up a phone and page for help, or ask one of the other cashiers near how to do it, right? No, no, that would be entirely too sensible. This woman opted to do 'stand there looking around vaguely helplessly, hoping someone who knows what's going on will notice and come help.' This continued for several minutes before the customer got visibly fed up with it and sent her teenage kid to the customer service desk to ask them to send help. Help comes (and goes... nooooo, come back!).
So, finally, it's my turn! And I knew, knew what was going to happen. See, I'd gotten several packages of cream cheese, and the prices on the huge sign on the wall above the cold case and the shelf tags for the cream cheese had different prices, $1.78 on the sign and $1.98 on the shelf tag. I was pretty sure it was going to ring up at the higher price, and I.... was RIGHT! Cue more helplessly vague staring around by the cashier. I was trying to come up with some way to say "Look, just go actually ASK for some help, right!" that wasn't just entirely too catty or sucky. Just before I gave up trying to find a way to be nice about it, a passing manager came over and was sent back to check the sign. I've got a really good idea how long it should take to walk back to the cold case, look up at the wall, look down at the shelf tag, say to one's self "Yep, different prices." and walk back to the register. After taking something like three times as long as it should have taken (yes, yes, probably he was stopped by other customers along the way) he comes back and says "You were looking at the wrong sign. That sign is for the bagels those are what's $1.58." Nice to know the price of your bagels, but that's not the sign I meant.
I admit I did verge right on having a tantrum then and there, telling the guy he'd looked at the wrong sign, and wondering out loud how he could miss a sign several feet on a side that was DIRECTLY ABOVE their cream cheese and showed PICTURES of the aforementioned cream cheese and NOTHING ELSE along with the 'everyday low price' slogan and the price. Of $1.78. (The sign for the bagels was above a different case, near the cream cheese.) I was ready to drag the guy back there and SHOW him the sign I meant. I plead sheer frustration, not that it excuses anything.
So he backpedals furiously, tells the cashier to change the price and how (interestingly enough, the EXACT SAME procedure used to correct the price of the previous customer's stuff). And finally I'm free!
I hate shopping.
And yet, I found myself having to actually restrain myself from going all SC on her. Why?
The person in front of me had an item that needed a price correction. The cashier wasn't sure how to do it. Pick up a phone and page for help, or ask one of the other cashiers near how to do it, right? No, no, that would be entirely too sensible. This woman opted to do 'stand there looking around vaguely helplessly, hoping someone who knows what's going on will notice and come help.' This continued for several minutes before the customer got visibly fed up with it and sent her teenage kid to the customer service desk to ask them to send help. Help comes (and goes... nooooo, come back!).
So, finally, it's my turn! And I knew, knew what was going to happen. See, I'd gotten several packages of cream cheese, and the prices on the huge sign on the wall above the cold case and the shelf tags for the cream cheese had different prices, $1.78 on the sign and $1.98 on the shelf tag. I was pretty sure it was going to ring up at the higher price, and I.... was RIGHT! Cue more helplessly vague staring around by the cashier. I was trying to come up with some way to say "Look, just go actually ASK for some help, right!" that wasn't just entirely too catty or sucky. Just before I gave up trying to find a way to be nice about it, a passing manager came over and was sent back to check the sign. I've got a really good idea how long it should take to walk back to the cold case, look up at the wall, look down at the shelf tag, say to one's self "Yep, different prices." and walk back to the register. After taking something like three times as long as it should have taken (yes, yes, probably he was stopped by other customers along the way) he comes back and says "You were looking at the wrong sign. That sign is for the bagels those are what's $1.58." Nice to know the price of your bagels, but that's not the sign I meant.
I admit I did verge right on having a tantrum then and there, telling the guy he'd looked at the wrong sign, and wondering out loud how he could miss a sign several feet on a side that was DIRECTLY ABOVE their cream cheese and showed PICTURES of the aforementioned cream cheese and NOTHING ELSE along with the 'everyday low price' slogan and the price. Of $1.78. (The sign for the bagels was above a different case, near the cream cheese.) I was ready to drag the guy back there and SHOW him the sign I meant. I plead sheer frustration, not that it excuses anything.
So he backpedals furiously, tells the cashier to change the price and how (interestingly enough, the EXACT SAME procedure used to correct the price of the previous customer's stuff). And finally I'm free!
I hate shopping.
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