Sometime people from Expedia call me and tell me to change their reservations around. Usually it's cancellations. I love cancellations so I have no problem. Our cancellation policy is to charge them if they cancel within the day of arrival, but like I said I love cancellation so I usually waive the fee. Unless they do what they did here.
So Expeida Rep (ER) tells me to cancel Ms. Can't Make up My Mind's reservation for today. I say ok. Note that I have a line of people in front of me so I wanted to wrap this up quick.
Me: So your cancelled number is ####, and it's cancelled.
ER: Are you SURE?
Me: Yes I'm SURE.
ER: What is your name?
Me: HM
ER: What is your last name?
Me: *tells*
ER: Are you SURE that you won't charge for this cancellation.
Me: *sigh* Yes I'm SURE.
ER: Hmmmmmm.....*long doubtful pause* What was cancellation no. again?
So FINALLY she hangs up after reconfirming yet AGAIN that the customer's reservation is cancelled and that there won't be any charge. I would've hung up earlier but like I said, I LOVE cancellations so I'm in a good mood, just a little annoyed. I take care of the line if front of me, and then the phone rings again. Guess who?
Er: Hi agian, so Ms. CMUMM says that she'll be there after all, can you cancel her cancellation?
Me: *facepalm* No she'll have to book it again thru you guys
ER: Well how about I send you a fax
Me: Oh ok fax number's #####
ER: Ok, can you check to see if it arrived
Me: Yes it did and everything seems to be in order
ER: Are you SURE?????
Me: Yes I will make a new reservation
ER: Are you SURE ????
Me: Yes I'm sure good bye!
Geez she's acted like I didn't know what I was doing or I was lying my pants off. Annoying Expediabrats! I want to charge them extra just for being annoying, should I?
So Expeida Rep (ER) tells me to cancel Ms. Can't Make up My Mind's reservation for today. I say ok. Note that I have a line of people in front of me so I wanted to wrap this up quick.
Me: So your cancelled number is ####, and it's cancelled.
ER: Are you SURE?
Me: Yes I'm SURE.
ER: What is your name?
Me: HM
ER: What is your last name?
Me: *tells*
ER: Are you SURE that you won't charge for this cancellation.
Me: *sigh* Yes I'm SURE.
ER: Hmmmmmm.....*long doubtful pause* What was cancellation no. again?
So FINALLY she hangs up after reconfirming yet AGAIN that the customer's reservation is cancelled and that there won't be any charge. I would've hung up earlier but like I said, I LOVE cancellations so I'm in a good mood, just a little annoyed. I take care of the line if front of me, and then the phone rings again. Guess who?
Er: Hi agian, so Ms. CMUMM says that she'll be there after all, can you cancel her cancellation?
Me: *facepalm* No she'll have to book it again thru you guys
ER: Well how about I send you a fax
Me: Oh ok fax number's #####
ER: Ok, can you check to see if it arrived
Me: Yes it did and everything seems to be in order
ER: Are you SURE?????
Me: Yes I will make a new reservation
ER: Are you SURE ????
Me: Yes I'm sure good bye!
Geez she's acted like I didn't know what I was doing or I was lying my pants off. Annoying Expediabrats! I want to charge them extra just for being annoying, should I?
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